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Set up a connection to WhatsApp

WhatsApp is an instant messaging and voice-over-IP (VOIP) service owned by Meta. It allows users to send text, voice messages, and video messages, make voice/video calls, and share images, documents, locations, and more.

Set up a connection

After you start the connection, configure it in the Create connection panel and complete all of the required *authentication settings:

Setting

Instructions

Name your connection * 

Enter a clear and distinguishable name.

Throughout integrator.io imports and exports, you will have the option to choose this new connection. A unique identifier will prove helpful later when selecting it from a list of the connections in your account.

API version

Select your WhatsApp account API version.

Access token * 

Enter your WhatsApp access token.

Multiple layers of protection, including AES 256 encryption, are in place to keep your access token safe. When editing this connection, you must re-enter this value each time; it is stored only when the connection is saved and never displayed as text.

How to retrieve the access token 

WhatsApp business phone number ID * 

Enter your WhatsApp phone number ID.

How to retrieve the  phone number ID 

Tip

This connector documentation describes only the settings shown for the Simple view. For the corresponding HTTP settings, see Token auth universal connector documentation.

How to retrieve the access token

  1. Sign in to your Meta Business settings

  2. Select your business  app. For detailed information on how to create an app, see Creating an app.

  3. From Users, click System users.

  4. Click Add.

  5. Enter a System user name.

  6. Choose User role as Admin.

  7. Click Create system user.

  8. Select whatsapp_business_messaging permission.

  9. Click Generate new token.

  10. Copy the Token.

How to retrieve the phone number ID

  1. Sign in to your Meta Business account

  2. Navigate to  Business manager > Business settings > Accounts > WhatsApp business accounts

  3. Find and click your account.

  4. Copy the Phone number ID.

Additional references

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