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Access the Celigo Lockbox Batch from a particular transaction by clicking on a hyperlink similar to the one shown below.
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Navigate to the Lockbox Transactions tab and locate a line with a Status of Partially Applied.
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For that row, click on the ID number, not Edit, as shown below.
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Navigate to the Lockbox Invoices tab. Are there multiple invoices for the payment? Is one or more matched, and one or more unmatched?
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In the example above, one invoice is paid and the other is not.
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To fix this, click on the Native Transactions tab, and edit the payment that was created. Here, because we were able to identify the customer, we will be able to see all open invoices for them. We can now apply it to the remaining invoice (assuming it is the correct one) and save.
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Return to the transaction (by clicking on the Lockbox Transaction number in the custom tab or going back in your browser). Here, you can see that the transaction has changed to Applied.