Problem: Exporting a partial refund without refunding the item.
Solution: Under the Advanced Settings of the Refund flow, configure the following settings:
- NetSuite Item to track Magento Adjustment Refund as a line item.
- NetSuite Item to track Magento Fee as a line item.
The refund settings for Adjustment Fee and Refund Fee should not hold the same non-inventory item.
- Adjustment Refund line item should be used to increase the refund.
- Adjustment Fee line item should be used if the customer wants to refund a smaller amount.
Create the NetSuite Cash Refund or Credit Memo:
- Update the quantity of the Refund item to 0.
- Add the Adjustment Refund or the Adjustment Fee item and update the amount.
An upgrade to the M2.2 version is required for product refunds with a "0" quantity.