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Sync NetSuite order cancellations to Amazon MCF

Saikumar Rachamalla
Updated

The NetSuite Cancellation to Amazon (MCF) Cancellation Add flow in the Amazon MCF - NetSuite integration app cancels Amazon MCF orders when you cancel the matching orders in NetSuite. It handles canceled orders from all your sales channels, so you don't update each order in Amazon by hand. This article covers what the flow can cancel, how to choose which canceled orders sync, and how to run the flow.

How cancellations sync

The flow picks up canceled or closed sales orders from a NetSuite saved search and sends the cancellations to Amazon. After a cancellation syncs, the flow selects Amazon MCF Cancelled Order Exported on the NetSuite sales order, under eTail > Amazon. The flow skips orders that have this box selected, so the same cancellation isn't sent twice.

The flow has these limits:

  • Only cancellations made in NetSuite sync. Orders canceled in Amazon Seller Central aren't supported.
  • A cancellation syncs only if it's made within 15 minutes. After 15 minutes, the flow returns an error.
  • Only full orders, where every line is canceled, are supported. Because of an Amazon API limitation, if you cancel only some lines of an order, cancel those lines manually.

When you install the integration app, it creates two NetSuite saved searches named Celigo Amazon MCF Cancellation Export Search. The locked search is a template for reference and is selected in the flow by default. The unlocked search is yours to change.

  1. In NetSuite, search for Celigo Amazon MCF Cancellation Export Search, and open the unlocked saved search.
  2. Change the criteria to match the canceled orders you want to sync. The default criteria use the canceled and closed sales order statuses.
  3. Save the search, keeping its name or giving it a new one.

Configure and run the cancellation flow

  1. Open the Amazon MCF - NetSuite integration app, and go to Settings > Cancellation.
  2. For NetSuite saved search for syncing cancelled orders, select your saved search, and then select Save. If your saved search isn't listed, select Refresh to load the saved searches from your NetSuite account.
  3. Go to Flows, and turn on NetSuite Cancellation to Amazon (MCF) Cancellation Add.
  4. Select Schedule, and choose the time zone and how often the flow runs.
  5. Select Edit mapping, and check, update, or add field mappings.