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Retrieve the source name of an external app

You can integrate your Shopify store with other external applications to generate returns. The refund transaction source will have the “source_name” of the app that creates a refund. Some of the commonly used applications that generate refunds are:

App Name

Source Name

Returnly

352363 

Celigo NetSuite Integration App

672711 

Shopify UI

1830279 

pos

pos

web

web

iPhone

iphone

To retrieve the source name and ID of that source or external application, perform the following steps:

  1. Go to your Shopify store.
  2. In the left pane, click Orders.
  3. Open the appropriate refunded order.
  4. In the browser address bar (URL), after the Shopify order number, enter /refunds.json to see the source name.
    • Example: https://usstore.myshopify.com/admin/orders/1356273254482/refunds.json
  5. Click Enter.
    Source_name_of_an_app.png
  6. In JSON, below "transactions", you can find the “source_name”.
  7. Enter this source name or source ID and in the “Ignore refunds generated using” setting in the Integration App, before you run the  “Shopify Refund to NetSuite Refund” flow.
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