Freshdesk is a cloud-based customer support platform that helps in email ticketing, live chat, and phone support to your customers.
This video demonstrates creating a Freshdesk connection.
After you start the connection, you have to configure it in the Create connection panel and must complete all of the required * authentication settings:
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Setting |
Instructions |
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Name your connection * |
Enter a clear and distinguishable name. Throughout integrator.io imports and exports, you will have the option to choose this new connection. A unique identifier will prove helpful later when selecting it from a list of the connections in your account. |
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API key * |
Enter your Freshdesk API key. Multiple layers of protection, including AES 256 encryption, are in place to keep your API key safe. When editing this connection, you must re-enter this value each time; it is stored only when the connection is saved and never displayed as text. |
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Subdomain * |
Enter your Freshdesk subdomain. For example, if your Freshdesk URL is |
Tip
This connector documentation describes only the settings shown for the Simple view. For the corresponding HTTP settings, see basic auth universal connector documentation.
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Sign in to your Freshdesk account.
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Navigate to Profile > Profile settings.
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Click View API key.
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Copy API key.