Set up a connection to Freshdesk

Freshdesk is a cloud-based customer support platform that helps in email ticketing, live chat, and phone support to your customers.

Set up a connection

This video demonstrates creating a Freshdesk connection.

After you start the connection, you have to configure it in the Create connection panel and must complete all of the required * authentication settings: 

Setting	Instructions
Name your connection *	Enter a clear and distinguishable name. Throughout integrator.io imports and exports, you will have the option to choose this new connection. A unique identifier will prove helpful later when selecting it from a list of the connections in your account.
API key *	Enter your Freshdesk API key. Multiple layers of protection, including AES 256 encryption, are in place to keep your API key safe. When editing this connection, you must re-enter this value each time; it is stored only when the connection is saved and never displayed as text. How to retrieve the API key
Subdomain *	Enter your Freshdesk subdomain. For example, if your Freshdesk URL is https://mycompany.freshdesk.com , then mycompany is the subdomain.

Tip: This connector documentation describes only the settings shown for the Simple view. For the corresponding HTTP settings, see basic auth universal connector documentation.

How to retrieve the API key

1. Sign in to your Freshdesk account.
2. Navigate to Profile > Profile settings.
3. Click View API key.
4. Copy API key.

Additional references

• Freshdesk API guide
• Supported Freshdesk APIs