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Manage error mechanism using Salesforce integration flows

Laya Kodam
Updated

The error logging mechanisms are controlled by the following flows in the Integration App:  

    1. NetSuite to Salesforce Flow Status and Error: The flow syncs error and error status from NetSuite to Salesforce. This flow is valid for Account, Customer, Order to Opportunity, Order to Order and Item fulfilment flows.
    2. Salesforce to NetSuite Flow Status and Error: The flow syncs error and error status from Salesforce to NetSuite. This flow is valid for Account, Contact, Order and Opportunity flows.

When you want to know the status of a record that is either being edited in NetSuite or Salesforce, you can enable the flows from the Flows > Flow Status section in the Integration App. The above-mentioned flows are real-time in behavior.

You can sync records between NetSuite and Salesforce or vice-versa in three statuses:

      • Success: You’ll see this status if the record has no errors
      • In progress: You’ll see this status when the flow is triggered and the record is attempted to sync
      • Error: You’ll see this status the sync fails due to any reason and the error message field will have information about the error
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      • To manage the status of the error record,
        • In NetSuite, see the “Celigo Integration NetSuite Status” custom record
        • In Salesforce, see the “Celigo Integration Salesforce Status” relative list
      • By default, the mappings are already configured. You can edit the mappings to add any additional fields from Flow > Flow Status > <select the appropriate flow> > Edit mapping as per your needs.
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      • When you enable the “NetSuite to Salesforce Flow Status and Error” flow and if a record has an error, the error message on NetSuite looks like:
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      • When you enable the “Salesforce to NetSuite Flow Status and Error” flow and if a record has an error, the error message on Salesforce looks like:
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Note: By default these flows are disabled.

Information:If you have multiple tiles in your Integration App and if there is any record with an error, the tag name is prefixed to the flow name in NetSuite.

Example: If you have the tag name configured as “save” in your Integration App, it is prefixed to the flow name on the error record.

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