Available Freshdesk APIs

Account

View account

X

Export account

X

Admin groups

Create a group

X

View a group

X

List all groups

X

Update a group

X

Delete a group

X

List all agents in a group

X

Add or remove agents in a group

X

Omnichannel group

X

Admin skills

View a skill

X

List all skills

X

Create a skill

X

Delete a skill

X

Update a skill

X

Agents

View an agent

X

List of all agents

X

Currently authenticated agent

X

Create an agent

X

Update an agent

X

Delete an agent

X

Create multiple agents

X

Search agents

X

List all agents availability

X

View agent availability

X

Update agent load settings

X

Automations

List all automation rules

X

View an automation rule

X

Delete an automation rule

X

Create an automation rule

X

Update an automation rule

X

Business hours

View a business hour

X

List all business hours

X

Canned responses

Create a canned response

X

View a canned response

X

Update a canned response

X

Bulk create canned responses

X

Create folder

X

Update folder

X

List all folders

X

List all canned responses in a folder

X

Get details of canned responses in a folder

X

Companies

List of all companies

X

View a single company

X

Search companies

X

List all company fields

X

Company export ID

X

List company imports

X

View a company import

X

Create a company

X

Update a company

X

Delete a company

X

Company export

X

Cancel a company import

X

Filter companies beta

X

View a company field

X

Create a company field

X

Update a company field

X

Delete a company field

X

Trigger a company import

X

Contacts

View a single contact

X

List of all contacts

X

List all contact fields

X

Contact export ID

X

List contact imports

X

View a contact import

X

Create a contact

X

Update a contact

X

Restore a contact

X

Soft delete a contact

X

Permanently delete a contact

X

Make agent

X

Send invite to a contact

X

Merge contacts

X

Contact export

X

Cancel a contact import

X

Filter contacts beta

X

Restore a contact

X

Contact export

X

View a contact field

X

Create a contact field

X

Update a contact field

X

Search contacts

X

Trigger a contact import

X

Delete a contact field

X

Conversations

Create a reply

X

Create a note

X

Update a conversation

X

Delete a conversation

X

Reply to forward

X

Custom objects

Retrieve existing custom objects

X

Retrieve a specific custom object

X

Retrieve a record

X

Retrieve all records

X

Create a record

X

Update a record

X

Delete a record

X

Retrieve the count of records

X

Discussions

Create a forum category

X

List all forum categories

X

List all topics in a forum

X

List all comments in a topic

X

View a forum category

X

List all forums in a category

X

Update a forum category

X

Delete a forum category

X

Create a forum

X

View a forum

X

Update a forum

X

Delete a forum

X

Monitor forum

X

Unmonitor forum

X

Monitoring status for forum

X

Create a topic

X

View a topic

X

Update a topic

X

Delete a topic

X

Monitor topic

X

Unmonitor topic

X

Monitoring status for topic

X

List all monitored topics

X

List all participated topics

X

Create a comment

X

Update a comment

X

Delete a comment

X

Email configs

View an email config

X

List all email configs

X

Email mailboxes

Create an email mailbox

X

View an email mailbox

X

List all email mailboxes

X

Update an email mailbox

X

Delete an email mailbox

X

Update mailbox settings

X

View mailbox settings

X

Update automatic BCC emails

X

View automatic BCC emails

X

Field service management

Create a service task

X

View a service task

X

Update a service task

X

Delete a service task

X

Create a service group

X

View a service group

X

Update a service group

X

Delete a service group

X

Make field technician

X

Groups

List all groups

X

View a group

X

Create a group

X

Update a group

X

Delete a group

X

Jobs

View a job

X

Omnichannel activities

Publish activities

X

Outbound messages

Send proactive message

X

Retrieve message

X

Products

View a product

X

List all products

X

Roles

View a role

X

List all roles

X

Satisfaction ratings

Create a satisfaction rating

X

View all satisfaction ratings

X

Scenario automations

List all scenario automations

X

Sections

List all sections for a ticket field

X

List a specific section details

X

Create a section

X

Update a section

X

Delete a section

X

List all ticket fields

X

Settings

View helpdesk settings

X

Skills

View a skill

X

List all skills

X

Create a skill

X

Update a skill

X

Delete a skill

X

SLA policies

Create SLA policies

X

List all SLA policies

X

Update an SLA policy

X

Solutions

Create a solution category

X

Create a translated solution category

X

Update a solution category

X

Update a translated solution category

X

View a solution category

X

View a translated solution category

X

List all solution categories

X

List all translated solution categories

X

Delete a solution category

X

Create a solution folder

X

Create a translated solution folder

X

Update a solution folder

X

Update a translated solution folder

X

View a solution folder

X

View a translated solution folder

X

List all solution folders in a category

X

List all translated solution folders in a category

X

List all folders in a folder

X

List all translated folders in a folder

X

Delete a solution folder

X

Create a solution article

X

Create a translated solution article

X

Update a solution article

X

Update a translated solution article

X

View a solution article

X

View a translated solution article

X

List all solution articles in a folder

X

List all translated solution articles in a folder

X

Delete a solution article

X

Search solution articles

X

Surveys

List all surveys

X

Threads

Create a thread

X

Get a thread

X

Update a thread

X

Delete a thread

X

Create message for thread

X

Get message for thread

X

Update message for thread

X

Delete message for thread

X

Get quoted text for message

X

Tickets

List of all tickets

X

View a single ticket

X

Filter tickets

X

List all conversations of a ticket

X

Get associated tickets

X

List all time entries of a ticket

X

List all satisfaction ratings of a ticket

X

List all ticket fields

X

View a ticket field

X

View summary

X

Create a ticket

X

Update a ticket

X

Delete a ticket

X

Forward a ticket

X

Update multiple tickets

X

Ticket merge API

X

Delete multiple tickets

X

Restore a ticket

X

Create a ticket field

X

Update a ticket field

X

Delete a ticket field

X

Create an outbound email

X

Delete an attachment

X

Delete summary

X

List all ticket forms

X

Create a ticket form

X

View a ticket form

X

Update a ticket form

X

Delete a ticket form

X

Clone a ticket form

X

View a ticket form's field

X

Update a ticket form's field

X

Delete a ticket form's field

X

Get prime association of a ticket

X

Update summary

X

View an archive ticket

X

Delete an archive ticket

X

List all conversations of an archive ticket

X

Time entries

Create a time entry

X

List all time entries

X

Update a time entry

X

Start/stop timer

X

Delete a time entry

X

Watchers

List all watchers

X

Add watcher

X

Remove watcher

X

Add watcher to multiple tickets

X

Remove watcher from multiple tickets

X

Add ticket user access

X

Add watcher

X

Update ticket user access

X

Get ticket user access

X

Remove ticket user access

X