Freshdesk is a cloud-based customer support platform that was founded with the mission of enabling companies of all sizes to provide great customer service. Our goal is simple: make it easy for brands to talk to their customers and make it easy for users to get in touch with businesses.
API | Operation | Export | Import |
---|---|---|---|
Account |
View account |
X |
|
Export account |
|
X | |
Agents |
View an agent |
X |
|
List of all agents |
X |
||
Currently authenticated agent |
X |
||
Create an agent |
|
X | |
Create multiple agents |
|
X | |
Update an agent |
|
X | |
Create or update an agent |
|
X | |
Delete an agent |
|
X | |
Companies |
List company imports |
X |
|
View a company import |
X |
|
|
Cancel a company import |
X |
||
List of all companies |
X |
|
|
View a single company |
X | ||
Search companies |
X | ||
List all company rields |
X | ||
Company export ID |
X | ||
Create a company |
X | ||
Update a company |
X | ||
Create or update a company |
X | ||
Delete a company |
X | ||
Company export |
X | ||
Contacts |
List contact imports |
X | |
View a contact import |
X | ||
Cancel a contact import |
X | ||
View a single contact |
X | ||
List of all contacts |
X | ||
List all contact fields |
X | ||
Contact export ID |
X | ||
Create a contact |
X | ||
Update a contact |
X | ||
Create or update a contact |
X | ||
Restore a contact |
X | ||
Soft delete a contact |
X | ||
Permanently delete a contact |
X | ||
Make agent |
X | ||
Send invite to a contact |
X | ||
Merge contacts |
X | ||
Contact export |
X | ||
Groups |
View a group |
X |
|
List all groups |
X |
||
Create a group |
|
X | |
Update a group |
|
X | |
Delete a group |
|
X | |
Create or update a group |
|
X | |
Jobs |
View a job |
X |
|
Roles |
View a role |
X |
|
List all roles |
X |
||
Sections |
List a specific section eetails |
X |
|
List all sections for a ticket field |
X |
||
Create a section |
X | ||
Update a section |
X | ||
Create or update a section |
X | ||
Delete a section |
X | ||
Skills |
View a skill |
X | |
List all skills |
X | ||
Create a skill |
X | ||
Delete a skill |
X | ||
Create or update a skill |
X | ||
Update a skill |
X | ||
Surveys |
List all surveys |
X | |
Tickets |
Restore a ticket |
X | |
View summary |
X | ||
Delete summary |
X | ||
Create a ticket field |
X | ||
Update a ticket field |
X | ||
Delete a ticket field |
X | ||
Create or update a ticket field |
X | ||
Delete an attachment |
X | ||
Create an outbound email |
X | ||
List of all tickets |
X | ||
View a single ticket |
X | ||
Filter tickets |
X | ||
List all conversations of a ticket |
X | ||
Get associated tickets |
X | ||
List all time entries of a ticket |
X | ||
List all satisfaction ratings of a ticket |
X | ||
List all ticket fields |
X | ||
View a ticket field |
X | ||
Create a ticket |
X | ||
Update a ticket |
X | ||
Create or update a ticket |
X | ||
Delete a ticket |
X | ||
Forward a ticket |
X | ||
Update multiple tickets |
X | ||
Ticket merge API |
X | ||
Delete multiple tickets |
X | ||
Watcher |
List all watchers |
X |
|
Add watcher |
X | ||
Remove watcher |
X | ||
Add watcher to multiple tickets |
X | ||
Remove watcher from multiple tickets |
X |
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