Supported Freshdesk APIs – Celigo Help Center

Freshdesk is a cloud-based customer support platform that was founded with the mission of enabling companies of all sizes to provide great customer service. Our goal is simple: make it easy for brands to talk to their customers and make it easy for users to get in touch with businesses.

API	Operation	Export	Import
Account	View account	X
Account	Export account		X
Agents	View an agent	X
	List of all agents	X
	Currently authenticated agent	X
	Create an agent		X
	Create multiple agents		X
	Update an agent		X
	Create or update an agent		X
	Delete an agent		X
Companies	List company imports	X
	View a company import	X
	Cancel a company import		X
	List of all companies	X
	View a single company	X
	Search companies	X
	List all company rields	X
	Company export ID	X
	Create a company		X
	Update a company		X
	Create or update a company		X
	Delete a company		X
	Company export		X
Contacts	List contact imports	X
	View a contact import	X
	Cancel a contact import		X
	View a single contact	X
	List of all contacts	X
	List all contact fields	X
	Contact export ID	X
	Create a contact		X
	Update a contact		X
	Create or update a contact		X
	Restore a contact		X
	Soft delete a contact		X
	Permanently delete a contact		X
	Make agent		X
	Send invite to a contact		X
	Merge contacts		X
	Contact export		X
Groups	View a group	X
	List all groups	X
	Create a group		X
	Update a group		X
	Delete a group		X
	Create or update a group		X
Jobs	View a job	X
Roles	View a role	X
Roles	List all roles	X
Sections	List a specific section eetails	X
	List all sections for a ticket field	X
	Create a section		X
	Update a section		X
	Create or update a section		X
	Delete a section		X
Skills	View a skill	X
	List all skills	X
	Create a skill		X
	Delete a skill		X
	Create or update a skill		X
	Update a skill		X
Surveys	List all surveys	X
Tickets	Restore a ticket		X
	View summary	X
	Delete summary		X
	Create a ticket field		X
	Update a ticket field		X
	Delete a ticket field		X
	Create or update a ticket field		X
	Delete an attachment		X
	Create an outbound email		X
	List of all tickets	X
	View a single ticket	X
	Filter tickets	X
	List all conversations of a ticket	X
	Get associated tickets	X
	List all time entries of a ticket	X
	List all satisfaction ratings of a ticket	X
	List all ticket fields	X
	View a ticket field	X
	Create a ticket		X
	Update a ticket		X
	Create or update a ticket		X
	Delete a ticket		X
	Forward a ticket		X
	Update multiple tickets		X
	Ticket merge API		X
	Delete multiple tickets		X
Watcher	List all watchers	X
	Add watcher		X
	Remove watcher		X
	Add watcher to multiple tickets		X
	Remove watcher from multiple tickets		X

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