When you configure an export, import, or another type of flow step using the form view designed for the Freshdesk connector, the following API operations are supported:
Note: You can also create a composite endpoint for this application. For more information, see Application-specific (simple) forms.
Resource | API endpoint | Export | Import |
---|---|---|---|
Account |
View account |
X | |
Export account |
|
X | |
Agents |
View an agent |
X |
|
List of all agents |
X |
||
Currently authenticated agent |
X |
||
Create an agent |
|
X | |
Create multiple agents |
|
X | |
Update an agent |
|
X | |
Delete an agent |
|
X | |
Companies |
List company imports |
X |
|
View a company import |
X |
|
|
Cancel a company import |
X | ||
List of all companies |
X |
|
|
View a single company |
X | ||
Search companies |
X | ||
List all company fields |
X | ||
Company export ID |
X | ||
Create a company |
X | ||
Update a company |
X | ||
Delete a company |
X | ||
Company export |
X | ||
Contacts |
List contact imports |
X | |
View a contact import |
X | ||
Cancel a contact import |
X | ||
View a single contact |
X | ||
List of all contacts |
X | ||
List all contact fields |
X | ||
Contact export ID |
X | ||
Create a contact |
X | ||
Update a contact |
X | ||
Restore a contact |
X | ||
Soft delete a contact |
X | ||
Permanently delete a contact |
X | ||
Make agent |
X | ||
Send invite to a contact |
X | ||
Merge contacts |
X | ||
Contact export |
X | ||
Conversations |
Create a Reply |
X | |
Create a Note |
X | ||
Update a conversation |
X | ||
Delete a conversation |
X | ||
Reply to Forward. |
X | ||
Groups |
View a group |
X | |
List all groups |
X | ||
Create a group |
X | ||
Update a group |
X | ||
Delete a group |
X | ||
Jobs |
View a job |
X | |
Roles |
View a role |
X | |
List all roles |
X | ||
Sections |
List a specific section details |
X | |
List all sections for a ticket field |
X |
||
Create a section |
X | ||
Update a section |
X | ||
Delete a section |
X | ||
Skills |
View a skill |
X | |
List all skills |
X | ||
Create a skill |
X | ||
Delete a skill |
X | ||
Update a skill |
X | ||
Surveys |
List all surveys |
X | |
Tickets |
Restore a ticket |
X | |
View summary |
X | ||
Delete summary |
X | ||
Create a ticket field |
X | ||
Update a ticket field |
X | ||
Delete a ticket field |
X | ||
Delete an attachment |
X | ||
Create an outbound email |
X | ||
List of all tickets |
X | ||
View a single ticket |
X | ||
Filter tickets |
X | ||
List all conversations of a ticket |
X | ||
Get associated tickets |
X | ||
List all time entries of a ticket |
X | ||
List all satisfaction ratings of a ticket |
X | ||
List all ticket fields |
X | ||
View a ticket field |
X | ||
Create a ticket |
X | ||
Update a ticket |
X | ||
Delete a ticket |
X | ||
Forward a ticket |
X | ||
Update multiple tickets |
X | ||
Ticket merge API |
X | ||
Delete multiple tickets |
X | ||
Watcher |
List all watchers |
X |
|
Add watcher |
X | ||
Remove watcher |
X | ||
Add watcher to multiple tickets |
X | ||
Remove watcher from multiple tickets |
X |
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