Order
Flow |
Message |
Troubleshooting steps |
Orderful purchase order (850) to NetSuite sales order (add) |
The type or type.name is missing in the order data. Validate the order data and click Retry on the Dashboard to resolve the error. |
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Orderful purchase order (850) to NetSuite sales order (add) |
The sender or sender.isaId (Sender ISA ID) is missing in the order data. Validate the order data and click Retry on the Dashboard to resolve the error. |
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Orderful purchase order (850) to NetSuite sales order (add) |
The message or message.content is missing in the order data. Validate the order data and click Retry on the Dashboard to resolve the error. |
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Orderful purchase order (850) to NetSuite sales order (add) |
The transactionSets format is incorrect in the order data. Validate the order data and click Retry on the Dashboard to resolve the error. |
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Orderful purchase order (850) to NetSuite sales order (add) |
The tradingPartnerIsaId (trading partner ISA ID) is not provided in the Settings. To resolve, contact Celigo Support. |
To resolve this error, contact Celigo Support. |
Orderful purchase order change request (860) to NetSuite sales order (update) |
This order can’t be edited because the appropriate status is not selected in the Select NetSuite order status to edit orders setting. Select the appropriate status in the setting, and click Retry on the Dashboard. |
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Fulfillment
Flow |
Message |
Troubleshooting steps |
NetSuite fulfillment to Orderful ship notice (856) (add) |
The package content description is provided incorrectly in NetSuite. Update the package content description in the “quantityX Item1, quantityX Item2” format, uncheck the “Synced EDI fulfillment” check box on the NetSuite fulfillment record, and rerun the NetSuite fulfillment to Orderful ship notice (add) flow. |
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NetSuite fulfillment to Orderful ship notice (856) (add) |
The item ID in the package content description is missing on the NetSuite fulfillment record. Add the item ID and uncheck the “Synced EDI fulfillment” check box on the NetSuite fulfillment record and rerun the NetSuite fulfillment to Orderful ship notice (add) flow. |
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