Troubleshooting Orderful - NetSuite errors

Orderful purchase order (850) to NetSuite sales order (add)

The type or type.name is missing in the order data. Validate the order data and click Retry on the Dashboard to resolve the error.

1. On the Flow Dashboard, click on the error.
2. On the Errors window, in the Actions column, click on the three-dotted icon.
3. From the list options, select Edit retry data.
4. Validate the data and make the appropriate changes.
5. Click Save & Retry.

Orderful purchase order (850) to NetSuite sales order (add)

The sender or sender.isaId (Sender ISA ID) is missing in the order data. Validate the order data and click Retry on the Dashboard to resolve the error.

1. On the Flow Dashboard, click on the error.
2. On the Errors window, in the Actions column, click on the three-dotted icon.
3. From the list options, select Edit retry data.
4. Validate the data and make the appropriate changes.
5. Click Save & Retry.

Orderful purchase order (850) to NetSuite sales order (add)

The message or message.content is missing in the order data. Validate the order data and click Retry on the Dashboard to resolve the error.

1. On the Flow Dashboard, click on the error.
2. On the Errors window, in the Actions column, click on the three-dotted icon.
3. From the list options, select Edit retry data.
4. Validate the data and make the appropriate changes.
5. Click Save & Retry.

Orderful purchase order (850) to NetSuite sales order (add)

The transactionSets format is incorrect in the order data. Validate the order data and click Retry on the Dashboard to resolve the error.

1. On the Flow Dashboard, click on the error.
2. On the Errors window, in the Actions column, click on the three-dotted icon.
3. From the list options, select Edit retry data.
4. Validate the data and make the appropriate changes.
5. Click Save & Retry.

Orderful purchase order (850) to NetSuite sales order (add)

The tradingPartnerIsaId (trading partner ISA ID) is not provided in the Settings. To resolve, contact Celigo Support.

To resolve this error, contact Celigo Support.

Orderful purchase order change request (860) to NetSuite sales order (update)

This order can’t be edited because the appropriate status is not selected in the Select NetSuite order status to edit orders setting. Select the appropriate status in the setting, and click Retry on the Dashboard.

1. Log in to your integrator.io account.
2. Go to Settings > Order section.
3. In the Order sub-tab, select the appropriate order statuses from the Select NetSuite order status to edit orders setting for which the sales orders must be edited.
4. Click Save.
5. Go to Flows > Order.
6. Run the Orderful purchase order change request to NetSuite sales order (update) flow.

NetSuite fulfillment to Orderful ship notice (856) (add)

The package content description is provided incorrectly in NetSuite. Update the package content description in the “quantityX Item1, quantityX Item2” format, uncheck the “Synced EDI fulfillment” check box on the NetSuite fulfillment record, and rerun the NetSuite fulfillment to Orderful ship notice (add) flow.

1. Log in to your NetSuite account
2. Open the appropriate NetSuite fulfillment record.
3. Update the fulfillment package description in the “quantityX Item1, quantityX Item2” format.”
4. Uncheck the Synced EDI fulfillment check box.
5. Log in to your integrator.io account.
6. Go to Flows > Fulfillment.
7. Run the NetSuite fulfillment to Orderful ship notice (add) (856) flow.

NetSuite fulfillment to Orderful ship notice (856) (add)

The item ID in the package content description is missing on the NetSuite fulfillment record. Add the item ID and uncheck the “Synced EDI fulfillment” check box on the NetSuite fulfillment record and rerun the NetSuite fulfillment to Orderful ship notice (add) flow.

1. Log in to your NetSuite account
2. Open the appropriate NetSuite fulfillment record.
3. Add the item ID.
4. Uncheck the Synced EDI fulfillment check box.
5. Log in to your integrator.io account.
6. Go to Flows > Fulfillment.
7. Run the NetSuite fulfillment to Orderful ship notice (add) (856) flow.