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Zoho CRM - NetSuite quickstart integration template

The Zoho CRM – NetSuite integration template enables you to seamlessly connect your Zoho CRM account with your NetSuite ERP system. This template includes prebuilt integration flows that automate key business processes by syncing Zoho CRM accounts to NetSuite customers, Zoho CRM contacts to NetSuite contacts, and Zoho CRM sales orders to NetSuite sales orders, ensuring consistent and up-to-date data across both platforms.

Supported integration flows

The Celigo quickstart bundle contains workflows you can easily configure and deploy without coding or IT support. The following built-in flows sync from the specified source data to the corresponding destination.

Gather your credentials

Keep your Zoho CRM and NetSuite account credentials ready:

  • Zoho CRM – verify APIs and authorization

    • Before you set up a Zoho CRM connection below, ensure you have the API and authentication details for your Zoho CRM app.

    • Refer to the Zoho CRM help documentation to learn more about APIs and authorization.

  • NetSuite – verify APIs and authorization

Install the Zoho CRM – NetSuite template

To install the Zoho CRM – NetSuite template:

  1. Navigate to integrator.io > Marketplace.

  2. Find the Zoho CRM – NetSuite template and click Preview. The Install template page appears.

  3. Review the template’s contents and the ReadMe file, and click Install now to begin.

  4. Install the template.

Configure the Zoho CRM - NetSuite flows

Additional record mapping is required to integrate the template’s exports and imports with your Zoho CRM and NetSuite apps.

Note that all of your flows are disabled when first installed. After configuring the flows, you may enable them in your Flows dashboard or in Flow Builder with the Off/On toggle button and then run or schedule each flow.

Zoho CRM accounts to NetSuite customers

This integration flow syncs Zoho CRM accounts to NetSuite customers. When a new account is created or an existing account is updated in Zoho CRM, the integration flow exports account records from Zoho CRM and imports them as customer records in NetSuite.

Setup Instructions

  • Add subsidiary mapping on the NetSuite import as per your business requirement.

  • Configure static mapping for Billing State and Shipping State fields as needed.

Zoho CRM contacts to NetSuite contacts

This integration flow syncs Zoho CRM contacts to NetSuite contacts. When a new contact is created or an existing contact is updated in Zoho CRM, the integration flow exports contact records from Zoho CRM and imports them as contact records in NetSuite.

Before you begin

Ensure that the company name is the same in both Zoho CRM and NetSuite.

Setup Instructions

  • Add subsidiary mapping on the NetSuite import as per your business requirement.

  • Configure static mapping for the Lead Source field as needed.

Import: NetSuite contacts

Source record field (Zoho CRM)

Destination record field (NetSuite)

“true”

celigo_replaceAllLines_addressbook

Zoho CRM sales orders to NetSuite sales orders

This integration flow syncs Zoho CRM sales orders to NetSuite sales orders. When a new sales order is created or an existing sales order is updated in Zoho CRM, the integration flow exports sales order records from Zoho CRM and imports them as sales order records in NetSuite.

Setup Instructions

  • Configure mapping for the discount name as per your business requirement.

  • Add subsidiary mapping on the NetSuite customer import as needed.

Import: NetSuite sales orders

Source record field (Zoho CRM)

Destination record field (NetSuite)

“Partner Discount”

discountitem

“-1”

item[*].price.internalid