Issue:
An order was placed in Shopify with three gift cards at $500 each for a total of $1500, but the Integration App imported only a quantity of one, and not three, therefore only showing a total of $500.
Resolution:
The NetSuite Sales Order rule for a gift certificate: Quantity is always one and cannot be increased if a Sales Order is placed having an item of type "GIFT CERTIFICATE".
Therefore, you must use the Inventory Item called a Gift Card.
Comments
thanks
Is there a guide for setting up gift cards in NetSuite for use with the Shopify Connector? I am unable to get the Gift Card items to sync.
Hi Alan Rojas
Thank you for writing to us.
We do not support to sync gift cards against gift certificates.
- for redemption, create is a payment item type.
Please refer to the below: https://589861.app.netsuite.com/app/help/helpcenter.nl?fid=section_N2249363.html
Thank you for your comment. Is there a way to get step by step instructions on how to see this up completely?
Thank you,
Daryn
Alan Rojas Sorry for the late reply. Please find the steps below to support gift certificate:
Note: If any of the real-time and the batch flow is enabled, please add the below expression to the real-time flow.
Internal ID (Number) - equal to - "{{#compare line_items[*].gift_card '===' true}}1234{{else}}0{{/compare}}"
Note: Replace '===' with gift card or gift certificate NetSuite ID.
Please let us know if you have any further queries.
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