Available ServiceNow APIs

Account

Query account by search query

X

Query account by ID

X

Agent schedule

Log analytics

X

Aggregate API

Retrieve statistical calculations for a table

X

Application service

Get content

X

Application service Internal API

BS data - Internal API

X

CI full data - Internal API

X

Compare BS data - Internal API

X

Compare CI full data - Internal API

X

Compare service - Internal API

X

Get all BS preferences - Internal API

X

Get BS preference - Internal API

X

Get baselines - Internal API

X

Get service timeline - Internal API

X

Get service timeline checkpoints - Internal API

X

Is changed - Internal API

X

Map - Internal API

X

Map notifications - Internal API

X

Map API - Internal API

X

Related items full data - Internal API

X

Remove baseline - Internal API

X

Service tree data - Internal API

X

Set BS preference - Internal API

X

Update baseline - Internal API

X

Was table updated since - Internal API

X

Application service utils API

Get map URL

X

Assignment workbench

Mandatory skill

X

Attachment API

Get metadata for multiple attachments

X

Get metadata for the attachment file by Sys_ID value

X

Delete the attachment with a specific Sys_ID value

X

AWA agent API

Get agent presence state and channel availability

X

Set state of a specified agent presence

X

AWA assignment API

Assigns work item to work assignment agent

X

AWA routing API

Creates a work item

X

Batch API

Create multiple rest API requests in a single call

X

Benchmark client API

Retrieve categories

X

Get groups by category

X

Retrieve indicator scores

X

Benchmark indicators

X

Opt out feedback

X

Cab workbench (Internal API)

Get agenda item

X

Get meeting agenda

X

Get approval info

X

User joined meeting

X

Attendee info

X

Change schedules meta

X

Get meeting calendar

X

End meeting

X

Set no decision and next agenda item

X

Set next agenda item

X

Pause current agenda item

X

Resume current agenda item

X

Start meeting

X

Get runtime state

X

Calendar

Configurations

X

Events

X

User info

X

Case API

Get customer service management (CSM) cases

X

Get customer service management (CSM) cases

X

Get activities for a customer service management (CSM) case

X

Creates a new customer service management case

X

Update customer service management case

X

Central dispatch

Agent events

X

Configuration

X

Log analytics

X

Task events

X

Task ordering

X

Configuration

X

Unassign task

X

Change request calendar (Internal API)

Related changes

X

Change schedules meta

X

Glide stack

X

Ci lifecycle management API

Get CI actions

X

Get compatible actions

X

Get lease expired

X

Get not allowed action

X

Get not allowed operational transition

X

Get register operator

X

Get validate requestor

X

Get operational state

X

Unregister an operator

X

CMDB instance API

Query records for a CMBD class

X

Query attributes and relationship information for a specific record

X

Read metadata for a CMBD class.

X

Create a record with associated relations

X

Create relation for the CI

X

Replace CI record

X

Update CI record

X

Delete the relation for the specified CI

X

CMDB UI API (Internal API)

Identification lookup tables

X

Validate

X

Consumer

Query consumer by search query

X

Query consumer by ID

X

Create consumer

X

Contact

Query contact by search query

X

Query contact by ID

X

Create contact

X

Contextual search

Contextual search parameter

X

Continuous integration/continuous delivery (CI/CD) API

Get current progress and status of progress ID

X

Get results of a test suite run based on a specified results identifier

X

Get results of a batch install of result identifier

X

Copy assessments

Copy

X

Customer central API

Customer information and configuration details

X

Data classification API

Get all data classifications

X

Assign data classifications to existing dictionary entries

X

Removes all data classifications for dictionary entries

X

Retrieves all data classifications for dictionary entries

X

Devops API

Get schema object for a specified code resource

X

Get schema object for a specified orchestration resource

X

Get change request details for a specified orchestration pipeline execution

X

Get current status of the specified onboarding event

X

Email API

Get an email

X

Create a new email

X

Global text search API

Get an ordered list of all of the search groups available to the current user

X

Search group[s] with a keyword-based query

X

Guided setup API

Get content details

X

Get root content details

X

Get children content details

X

Guided tours

Autolaunch - get tours for a page

X

All - get tours for a page

X

Standard UI - count of tours per page

X

Standard UI - search for page names

X

HR rest API

Get an employee profile in the United States

X

Identification and reconciliation API

Inserts or updates configuration items

X

Import set API

Retrieve an import set record

X

Create a record in an import set staging table

X

Interaction API

Create an interaction

X

Close an interaction

X

Interaction management API

Create or updates a record in the interaction table

X

Changes the state of an interaction to closed

X

Interactive analysis (Internal API)

Get saved preference values

X

Knowledge management rest API

Get list of knowledge base (KB) articles

X

Get a knowledge article attachment as a file

X

Get featured knowledge articles

X

Get a specific knowledge article

X

Get most-viewed knowledge articles

X

List query

Context query

X

Manager calendar

Groups

X

Manager calendar

Team members

X

Manual CI

Get BS domain ID

X

Get CI types

X

Get CIs by type

X

Metricbase time series API

Get specified time series data from metric base database

X

Transforms specified data based on specified parameters

X

Create metric values at specified timestamp

X

Adds time series data to the metric base database

X

Order API

Retrieves complete order details

X

Create a new order

X

Predictive intelligence API

Get a predictive intelligence-specific solution

X

Get predictions for multiple solutions

X

Product catalog open API

Get a list of all product offering catalogs

X

Get a product offering catalog

X

Get all product offerings

X

Get a product offering

X

Get all product specifications.

X

Get a product specification

X

Creates a product offering catalog

X

Creates a product offering

X

Creates a product specification

X

Product inventory open API

Get a list of all product inventories

X

Get a product inventory

X

Creates a product inventory

X

Reporting API

Retrieve the list of reports

X

Reporting API: Favorites

Retrieve the list of favorite reports

X

Update a report from favorites

X

Remove a report from favorites

X

SA business service

Get number of candidates

X

Load initial page data

X

Schedule page API

Get event

X

Get custom info

X

Get page info

X

Scorecards API

Retrieve list of scorecards

X

Favorites a scorecard

X

Unfavorites a scorecard

X

Service catalog API

List of catalogs

X

Specific catalog

X

List of categories for a catalog

X

Retrieves details of a category

X

Get list of catalog items

X

Retrieves details of a specific catalog item

X

Default cart contents

X

Get shipping address

X

Add item to cart

X

Add item to wishlist

X

Checkout items of an order guide

X

Buy item

X

Update cart item

X

Delete items from cart

X

Delete empty cart

X

Skill management

Log analytics

X

SLA (Internal API)

Get SLA definition

X

Get task SLA timeline

X

Special handling notes

Messages

X

Alertseen

X

Table API

Retrieve records from a table

X

Retrieve a record using Sys_ID

X

Create

X

Update

X

Delete

X

Retrieve records from a table

X

Retrieve a record using Sys_ID

X

Create

X

Update

X

Delete

X

UI glide record API

Query records from a table

X

Retrieve a record using Sys_ID

X

Create

X

Update

X

Delete

X

User role inheritance

Retrieve details of the user roles inheritance

X

Vcs

List applications

X

Get application

X

List local changes

X

Has local changes

X

List branches

X

Has remote changes

X

Get history

X

Get current stash preview

X

List stashes

X

Get stash

X

List tags

X

Is in repository

X

Plugin installed

X

Get progress

X