Investigate errors

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6 comments

  • Sultan El Uteibi

    What can cause these errors ?

     

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  • Sultan El Uteibi

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  • Anitha Abraham Community moderator Principal Technical Writer
    Celigo University Level 3: Master

    Sultan El Uteibi the error code indicates that it's a server-side error. In the export, it seems like we're not getting the required data from Magento 2. This perhaps could be a bug in Magento 2.
     Could you please try to replicate this export request in Postman? If it's successful and we're getting the data from Magento 2, then this could be a Celigo IA issue. You could raise a Support ticket so that we can investigate the matter. Thanks!

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  • Sam Eaton


    What can cause this error? 
    -Sam 

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  • Tyler Lamparter Principal Product Manager
    Awesome Follow-up
    Engaged
    Top Contributor
    Answer Pro
    Celigo University Level 4: Legendary

    Sam Eaton the field you mapped to "how to find existing records" on the import config is probably empty or null?

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  • SAMANTHULA SRI SATYA SANTOSH KUMAR Software Engineer
    Celigo University Level 2: Seasoned

    For the update operation, an internal ID must be provided. It's possible that the error occurred because we are unable to find the record in NetSuite based on the criteria.

     
     
     
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