Assign errors

Anitha Abraham

Updated August 21, 2026 10:48

Assigning errors in lets you delegate troubleshooting to specific team members so issues get resolved quickly.
Tip: Combine assignment with tags to organize errors into a searchable, prioritized backlog that keeps critical blockers visible.

Error assignment permissions

The following table defines which roles can perform assignment and invitation actions:

Action	Who can do it	Requirement
Invite users	Owners or Admins	None
Invite users	Non-admins	Invitations must be turned on in account settings.
Assign errors	All users	Requires `Monitor` access or higher.
Assign to new users	Non-admins	Invitations must be turned on in account settings.

Invitation methods for error assignment

If a colleague is not currently a user in the integration, use one of the following methods to add them:

Simultaneous assignment: In the Errors list, select your errors and enter the new user's email. The system sends an invitation and the error notification at the same time.
Manual invitation: Add the user via the Users tab before assigning errors.
- Navigation: Integration > Users > Invite user

Assign errors to a user

Follow these steps to delegate one or more open errors:

Go to the Open errors list for the specific flow step.
Select the checkbox for the errors you want to delegate.
Choose an assignment option:
- Single error: Select Assign errors in the specific row.
- Multiple errors: Select the checkbox next to the errors and then select Assign errors at the top of the list.
Select a name from the list or enter a new email address in the Assign to new user field.
Select Assign.

Tip

To remove an assignment, select the assignee's name and select Clear assignment.

Automated notification when errors are assigned

The platform manages notifications to ensure users stay informed without receiving excessive emails:

Wait period: The platform waits 15 minutes after the first assignment before sending an email. Any other errors assigned to that user during this window are bundled into one notification.
Batch limit: Each email contains a maximum of 25 errors.
Acceptance: New users must accept their invitation and sign in before they can view assigned errors.

Tip

Self-assignment: The platform does not send notifications if you assign an error to yourself.

Error notifications vs Error assignment notifications: Error notifications in an integration are sent only when you or your account owner/admin configure them for specifc flows, but assignment notifications are automatically sent when an error is assigned.

Filter errors by assignee

You can filter the error list to manage specific workloads or track progress.

In the Errors list, select the Filter icon.
Select the checkbox for specific users or Tags.
Select Apply.

Automatic assignment rules

The platform uses identifiers to automatically route recurring errors to the same user.

Identifier type	Assignment behavior
Retry data key	Automatically assigns all matching open errors to the same user.
Trace key	Assigns new occurrences to the same user if the Auto-resolve errors with matching trace key option is turned on in flow settings.