When you configure an export, import, or other type of flow step using the prebuilt SysAid connector, you can select any of the API operations listed below*, organized by API type.
Note
If your API endpoint isn’t listed here, switch the flow step to HTTP mode and configure the endpoint provided in the SysAid API documentation. *You can also create a composite endpoint for this application in HTTP mode.
|
Resource |
API endpoint |
Export |
Import |
|---|---|---|---|
|
Action items |
Get action items |
X |
|
|
Count action items |
X |
||
|
Approve action items |
X |
||
|
Reject action items |
X |
||
|
Complete action items |
X |
||
|
Reopen action items |
X |
||
|
Add-ons |
List application add-ons |
X |
|
|
Get add-on parameters |
X |
||
|
Update add-on parameters |
X |
||
|
Test add-on connection |
X |
||
|
Refresh add-ons List |
X |
||
|
Assets |
Get assets list |
X |
|
|
Get asset |
X |
||
|
Search Asset |
X |
||
|
CIs |
Get CI list/form |
X |
|
|
Get CI types |
X |
||
|
Get CI view |
X |
||
|
Get CI relation types |
X |
||
|
Get CI relation |
X |
||
|
Update CI |
X |
||
|
Create CI relations |
X |
||
|
Delete CI relations |
X |
||
|
Filters |
Get filters list |
X |
|
|
Get filter |
X |
||
|
Lists |
Get all lists |
X |
|
|
Get list |
X |
||
|
Non-resource scenarios |
Translate key |
X |
|
|
Password services |
Get LDAP domains |
X |
|
|
Get password services permission |
X |
||
|
Get security question |
X |
||
|
Unlock account |
X |
||
|
Reset password |
X |
||
|
Update password |
X |
||
|
Resource bundle |
Get RB translated keys |
X |
|
|
Get RB translated keys with given location |
X |
||
|
Service requests |
Get service request list |
X |
|
|
Get service request form |
X |
||
|
Search service request |
X |
||
|
Count service request |
X |
||
|
Get service request template |
X |
||
|
Update service request |
X |
||
|
Close service request |
X |
||
|
Create service request |
X |
||
|
Delete service request |
X |
||
|
Add service request link |
X |
||
|
Delete service request link |
X |
||
|
Delete service request attachment |
X |
||
|
Add service request attachment |
X |
||
|
Add service request activity |
X |
||
|
Delete service request activity |
X |
||
|
Users |
Get users list |
X |
|
|
Get user |
X |
||
|
Search users |
X |
||
|
Get user permissions |
X |
||
|
Get a user's permissions |
X |
||
|
Upload user's photo |
X |