Gladly is a customer service platform that integrates channels like email, chat, and social media to provide a unified and personalized customer support experience. It focuses on fostering meaningful interactions and simplifying communication for businesses to deliver exceptional customer service.
Set up a connection
After you start the connection, configure it in the Create connection panel and complete all of the required * authentication settings:
| Setting | Instructions |
|---|---|
| Name your connection * | Enter a clear and distinguishable name. Throughout integrator.io imports and exports, you will have the option to choose this new connection. A unique identifier will prove helpful later when selecting it from a list of the connections in your account. |
| Agent email ID * |
Enter your Gladly agent email ID. |
| API token * |
Enter your Gladly API token. Multiple layers of protection, including AES 256 encryption, are in place to keep your token safe. When editing this connection, you must re-enter this value each time; it is stored only when the connection is saved and never displayed as text. |
Tip: This connector documentation describes only the settings shown for the Simple view. For the corresponding HTTP settings, see basic auth universal connector documentation.
- Sign in to your Gladly admin account.
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Navigate to Settings > Users.
- Select the user profile and assign the API user role.
- Click Save. For detailed information, see Permissions.
- Copy the agent's Email ID.
- Sign in to your Gladly admin account.
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Navigate to Settings > integrations > API tokens.
- Click Create token. For detailed information, see Creating API tokens.
- Copy the Token.
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