When you configure an export, import, or other type of flow step using the prebuilt Gladly connector, you can select any of the API operations listed below*, organized by API type.
Note
If your API endpoint isn’t listed here, switch the flow step to HTTP mode and configure the endpoint provided in the Gladly API documentation. *You can also create a composite endpoint for this application in HTTP mode.
|
Resource |
API endpoint |
Export |
Import |
|---|---|---|---|
|
Agents |
List agents |
X |
|
|
Get agent |
X |
||
|
Get agent call recorder |
X |
||
|
Update agent call recorder |
X |
||
|
Answers |
Search public answers |
X |
|
|
List public answers |
X |
||
|
List help center answer titles |
X |
||
|
Get public answer |
X |
||
|
Communications |
Send SMS |
X |
|
|
Receive custom channel messages |
X |
||
|
Update message status |
X |
||
|
Conversations |
Get conversation |
X |
|
|
Update conversation |
X |
||
|
Create item |
X |
||
|
Get item |
X |
||
|
Delete item |
X |
||
|
Get media |
X |
||
|
Create item for customer |
X |
||
|
Delete item for customer |
X |
||
|
List items in conversation |
X |
||
|
Add topic |
X |
||
|
Delete topic |
X |
||
|
Add note |
X |
||
|
Get note |
X |
||
|
Reply to message |
X |
||
|
Redact conversation item |
X |
||
|
Customers |
Create customer |
X |
|
|
Find customers |
X |
||
|
Update customer |
X |
||
|
Get customer |
X |
||
|
Events |
List events |
X |
|
|
Export |
List schedules |
X |
|
|
List jobs |
X |
||
|
Delete job |
X |
||
|
Get job |
X |
||
|
Get file |
X |
||
|
Inboxes |
List inboxes |
X |
|
|
Get inbox |
X |
||
|
Message Automation |
Get automation session |
X |
|
|
Send outbound automation message |
X |
||
|
Get automation messages |
X |
||
|
Get automation message |
X |
||
|
Agent handoff |
X |
||
|
Close automation session |
X |
||
|
Organization |
Get organization |
X |
|
|
Reports |
Generate a report |
X |
|
|
Generate a work session report |
X |
||
|
Tasks |
Create task |
X |
|
|
Create task for customer |
X |
||
|
List tasks |
X |
||
|
Update task |
X |
||
|
Get task |
X |
||
|
Add task comment |
X |
||
|
Get task comments |
X |
||
|
Get task comment |
X |
||
|
Teams |
List teams |
X |
|
|
Get team |
X |
||
|
Topics |
List topics |
X |
|
|
Get topic |
X |
||
|
Webhooks |
Create webhook |
X |
|
|
List webhooks |
X |
||
|
Update webhook |
X |
||
|
Delete webhook |
X |
||
|
Get webhook |
X |
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