When you configure an export, import, or other type of flow step using the prebuilt Gladly connector, you can select any of the API operations listed below*, organized by API type.
Note
If your API endpoint isn’t listed here, switch the flow step to HTTP mode and configure the endpoint provided in the Gladly API documentation. You can also create a composite endpoint for this application in HTTP mode.
|
Resource |
API endpoint |
Export |
Import |
|---|---|---|---|
|
Agents |
List agents |
X |
|
|
Get agent |
X |
||
|
Get agent call recorder |
X |
||
|
Update agent call recorder |
X |
||
|
Answers |
Search public answers |
X |
|
|
List public answers |
X |
||
|
List help center answer titles |
X |
||
|
Get public answer |
X |
||
|
Communications |
Send SMS |
X |
|
|
Receive custom channel messages |
X |
||
|
Update message status |
X |
||
|
Conversations |
Get conversation |
X |
|
|
Update conversation |
X |
||
|
Create item |
X |
||
|
Get item |
X |
||
|
Delete item |
X |
||
|
Get media |
X |
||
|
Create item for customer |
X |
||
|
Delete item for customer |
X |
||
|
List items in conversation |
X |
||
|
Add topic |
X |
||
|
Delete topic |
X |
||
|
Add note |
X |
||
|
Get note |
X |
||
|
Reply to message |
X |
||
|
Redact conversation item |
X |
||
|
Customers |
Create customer |
X |
|
|
Find customers |
X |
||
|
Update customer |
X |
||
|
Get customer |
X |
||
|
Events |
List events |
X |
|
|
Export |
List schedules |
X |
|
|
List jobs |
X |
||
|
Delete job |
X |
||
|
Get job |
X |
||
|
Get file |
X |
||
|
Inboxes |
List inboxes |
X |
|
|
Get inbox |
X |
||
|
Message Automation |
Get automation session |
X |
|
|
Send outbound automation message |
X |
||
|
Get automation messages |
X |
||
|
Get automation message |
X |
||
|
Agent handoff |
X |
||
|
Close automation session |
X |
||
|
Organization |
Get organization |
X |
|
|
Reports |
Generate a report |
X |
|
|
Generate a work session report |
X |
||
|
Tasks |
Create task |
X |
|
|
Create task for customer |
X |
||
|
List tasks |
X |
||
|
Update task |
X |
||
|
Get task |
X |
||
|
Add task comment |
X |
||
|
Get task comments |
X |
||
|
Get task comment |
X |
||
|
Teams |
List teams |
X |
|
|
Get team |
X |
||
|
Topics |
List topics |
X |
|
|
Get topic |
X |
||
|
Webhooks |
Create webhook |
X |
|
|
List webhooks |
X |
||
|
Update webhook |
X |
||
|
Delete webhook |
X |
||
|
Get webhook |
X |