Fulfillment Export (NetSuite to BigCommerce)
The Fulfillment Export flow exports shipping and fulfillment data from NetSuite to BigCommerce on a scheduled basis. The Integration App supports complete and partial shipments and exports all tracking number data regardless of the shipping carrier you use (USPS, UPS, FedEx, etc.). BigCommerce Order status is not changed to “Shipped”. Fulfillment emails are not supported at this time.
Screens depicting the data flow
Sales order fulfillment in NetSuite
Running the fulfillment flow in the integrator data flow settings dashboard.
Flow status dashboard
Fulfillment info instantly visible in BigCommerce
For inventory sync, go to BigCommerce - NetSuite Inventory Sync topic
Error handling
If you see the error [{"status":400,"message":"The field 'quantity' is invalid."}] when you run the Fulfillment Export (NetSuite to BigCommerce) flow, the flow’s saved search is returning more than one row for the same eTail Order Line Id: the operational line plus the COGS and inventory posting rows. To resolve it:
- Update the saved search criteria as described in Resolve NetSuite fulfillment export errors caused by duplicate lines or negative quantities.
- On the NetSuite item fulfillment, clear eTail Order Fulfillment Exported, and then run the flow again. Don’t retry the error.