If your Zendesk Support - NetSuite integration app is on the Starter edition, you can request an upgrade to the Standard edition, which adds the Tickets Sync flows that sync Zendesk tickets and NetSuite support cases. This article applies only to customers onboarded before 2026. Customers onboarded from 2026 onward are already on the highest tier and don't need to upgrade.
Request and complete the upgrade
- Open the Zendesk Support - NetSuite integration app, and go to Admin > Subscription.
- Select Request Upgrade. Celigo processes the request.
- When the request is processed, select Upgrade.
After the upgrade, the Tickets Sync flows are added to the integration app's flows. To set them up, see Sync Zendesk tickets and NetSuite support cases.