When you configure an export, import, or other type of flow step using the prebuilt Hootsuite connector, you can select any of the API operations listed below*, organized by API type.
Note
If your API endpoint isn’t listed here, switch the flow step to HTTP mode and configure the endpoint provided in the Hootsuite API documentation. *You can also create a composite endpoint for this application in HTTP mode.
|
APIs |
Resource |
API endpoint |
Export |
Import |
|---|---|---|---|---|
|
Platform rest |
Messages |
Retrieve outbound messages |
X |
|
|
Schedule messages |
X |
|||
|
Retrieve message |
X |
|||
|
Delete message |
X |
|||
|
Approve message |
X |
|||
|
Reject message |
X |
|||
|
Get message review history |
X |
|||
|
Comments |
Retrieve comment |
X |
||
|
Approve comment |
X |
|||
|
Reject comment |
X |
|||
|
Media library |
Media |
Retrieve media upload status |
X |
|
|
Social profiles |
Retrieve social profiles |
X |
||
|
Retrieve social profile |
X |
|||
|
Retrieve social profile's teams |
X |
|||
|
Members |
Retrieve member |
X |
||
|
Create member |
X |
|||
|
Retrieve member's organizations |
X |
|||
|
Me |
Retrieve authenticated member |
X |
||
|
Retrieve authenticated member's organizations |
X |
|||
|
Retrieve authenticated member's social profiles |
X |
|||
|
Organizations |
Retrieve organization teams |
X |
||
|
Retrieve organization members |
X |
|||
|
Remove member from organization |
X |
|||
|
Retrieve org member's organization permissions |
X |
|||
|
Retrieve org member's teams |
X |
|||
|
Retrieve org member’s social profiles |
X |
|||
|
Retrieve org member’s social profile permissions |
X |
|||
|
Teams |
Create team |
X |
||
|
Add member to team |
X |
|||
|
Retrieve team members |
X |
|||
|
Retrieve team member's permissions |
X |
|||
|
Retrieve org team’s social profiles |
X |
|||
|
Retrieve team |
X |
|||
|
SCIM (2.0) |
Get users |
X |
||
|
Create user |
X |
|||
|
Get user |
X |
|||
|
Replace user |
X |
|||
|
Modify user |
X |
|||
|
Get groups |
X |
|||
|
Create group |
X |
|||
|
Get group |
X |
|||
|
Replace group |
X |
|||
|
Modify group |
X |
|||
|
Get resource types |
X |
|||
|
Interactions |
Get interactions |
X |
||
|
Media |
Retrieve media |
X |
||
|
Status |
Status check |
X |
||
|
Inbox |
Real time metrics |
Inbound message volume |
X |
|
|
Outbound message volume |
X |
|||
|
Average first response time |
X |
|||
|
Average conversation response time |
X |
|||
|
Resolved with reply |
X |
|||
|
Average handle time |
X |
|||
|
Agent availability |
X |
|||
|
Contacts waiting in queue |
X |
|||
|
Longest wait time in queue |
X |
|||
|
User presence |
Online agents |
X |
||
|
Virtual agent |
Manipulate conversation |
X |
||
|
Queue |
Conversation locked by an agent |
X |
||
|
Proactive messaging |
Send proactive message |
X |
||
|
Get status |
X |
|||
|
Get status detail |
X |
|||
|
CRM |
Set contact attributes |
X |
||
|
Sparkcentral |
Proactive |
Send a proactive message |
X |
|
|
Get the status overview for a sent proactive message |
X |
|||
|
Get the details of the failed messages |
X |
|||
|
Real-time metrics |
Inbound message volume |
X |
||
|
Outbound message volume |
X |
|||
|
Average first response time |
X |
|||
|
Average First Response Time |
X |
|||
|
Resolved With Reply |
X |
|||
|
Average Handle Time |
X |
|||
|
Agent Availability |
X |
|||
|
Contacts waiting in queue |
X |
|||
|
Longest wait time in queue |
X |
|||
|
Get organization User |
X |
|||
|
Get organization team |
X |
|||
|
Get channels |
X |
|||
|
List of all currently online agents |
X |
|||
|
Virtual agent |
Manipulate conversation |
X |
||
|
Queue |
Conversation locked by an agent |
X |
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