Available LiveChat APIs

Tanisha Ray

Updated November 26, 2024 16:34

When you configure an export, import, or other type of flow step using the prebuilt LiveChat connector, you can select any of the API operations listed below, organized by API type.

Note

If your API endpoint isn’t listed here, switch the flow step to HTTP mode and configure the endpoint provided in the LogiSense API documentation You can also create a composite endpoint for this application in HTTP mode.

Resource	API endpoint	Export	Import
Agents	Get agent	X
	List agents	X
	Update agent		X
	Delete agent		X
	Suspend agent		X
	Unsuspend agent		X
	Request agent unsuspension		X
	Approve agent		X
Auto access	List auto accesses	X
	Add auto access		X
	Delete auto access		X
	Update auto access		X
Bots	List bot templates	X
	List bots	X
	Create bot template		X
	Create bot		X
	Delete bot template		X
	Delete bot		X
	Update bot template		X
	Update bot		X
	Issue bot token		X
	Reset bot template secret		X
	Reset bot secret		X
Chat access	Unfollow chat		X
Chat users	Add user to chat		X
Chat users	Remove user from chat		X
Chats	List chats	X
	List threads	X
	Get chat	X
	List archives	X
	Start chat	X
	Resume chat	X
	Deactivate chat		X
	Follow chat		X
	Unfollow chat		X
	List chats	X
	List threads	X
	Get chat	X
	Start chat	X
	Resume chat	X
	Deactivate chat API		X
Configuration	Get dynamic configuration	X
Configuration	Get configuration	X
Customers	Get customer	X
	List customers	X
	Create customer		X
	Update customer		X
	Ban customer		X
	Follow customer		X
	Unfollow customer		X
	Update customer		X
	Set customer session fields		X
	Get customer	X
Events	Upload file		X
	Send rich message postback		X
	Upload file		X
	Send rich message postback		X
Groups	Get group	X
	List groups	X
	Create group		X
	Update group		X
Localization	Get localization	X
Other	Mark events as seen		X
	Send typing indicator		X
	Multicast		X
	List agents for transfer	X
	Check goals		X
	Get form		X
	Get predicted agent	X
	Get URL info	X
	Mark events as seen		X
	Accept greeting		X
	Cancel greeting		X
	Request email verification		X
	List channels	X
	Check product limits for plan	X
Properties	Update chat properties		X
	Delete chat properties		X
	Update thread properties		X
	Delete thread properties		X
	Update event properties		X
	Delete event properties		X
	Update chat properties		X
	Delete chat properties		X
	Update thread properties		X
	Delete thread properties		X
	Update event properties		X
	Get customer	X
	List license properties	X
	List group properties	X
	List properties	X
	List license properties	X
	List groups properties	X
	Update license properties		X
	Delete license properties		X
	Update group properties		X
	Delete group properties		X
Status	Set routing status		X
Status	List routing statuses	X
Tags	List tags	X
	Create tag		X
	Delete tag		X
	Update tag		X
Thread tags	Tag thread		X
Thread tags	Untag thread		X
Webhooks	List webhooks	X
	List webhook names	X
	Get license webhooks state	X
	Register webhook		X
	Unregister webhook		X
	Enable license webhooks		X
	Disable license webhooks		X