Set up a connection to LiveChat

Tanisha Ray

Updated August 22, 2024 15:29

LiveChat is a leading customer service platform that enables businesses to engage with their customers in real-time through chat on their websites and apps.

Set up a connection

After you start the connection, configure it in the Create connection panel and complete all of the required * authentication settings:

Setting	Instruction
Name your connection *	Enter a clear and distinguishable name. Throughout integrator.io imports and exports, you will have the option to choose this new connection. A unique identifier will prove helpful later when selecting it from a list of the connections in your account.
API type *	Choose your LiveChat API type: Agent chat: Get chat, chat user, event, and customer details Configuration: Get property, agent, webhook, and bot details Customer chat: Get chat, configuration, event, and property details
Auth type *	Select your LiveChat authentication type (either Basic or OAuth 2.0).
Account ID *	Enter your LiveChat account ID. How to retrieve the account ID
Personal access token *	Enter your LiveChat personal access token. How to retrieve the personal access token
Organization ID *	Enter your LiveChat organization ID. How to retrieve the organization ID
Redirect URI *	Enter the Celigo integrator.io redirect URL which is added while creating the app in LiveChat.
OAuth 2.0client *	Select the OAuth 2.0 client that stores the client ID and client secret provided to you by LiveChat. How to retrieve the client ID and client secret To add an OAuth 2.0 client and configure your credentials, click the plus (+) button. Click the edit () button to modify a selected OAuth 2.0 client. For more information, see Create an OAuth 2.0 i

Tip

This connector documentation describes only the settings shown for the Simple view. For the corresponding HTTP settings, see OAuth 2.0 universal connector documentation respectively.

How to retrieve the account ID and personal access token

Sign in to your LiveChat developer account.
Navigate to Tools > Personal access tokens.
Click Create new token.
Enter a Name.
Select the Access scopes.
Click Create token.
Copy the Account ID.
Copy the Token.

How to retrieve the organization ID

Sign in to your LiveChat developer account.
Navigate to Profile > Settings > General > Account.
Copy the Organization ID.

How to retrieve the client ID and client secret

Sign in to your LiveChat developer account.
Navigate to Apps > Create new app.
Enter an App name. For more information, see Authorization.
Click Continue.
Navigate to App authorization > Get started.
Select the App type.
Enter the Celigo integrator.io Redirect URL.
Select the Scopes.
Copy the Client ID.
Copy the Client secret.