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Prepare your NetSuite account for the integrator.io bundle

Gogula R Bhavana
Updated

Before installing the Celigo integrator.io bundle (ID: 20038) in NetSuite, you must enable a set of NetSuite features. Without these features enabled, the bundle installation will fail or the integration app will not function correctly.

This article covers the required features to enable and how to verify that the bundle installed correctly.

Enable required features in NetSuite

  1. In NetSuite, go to Setup > Company > Enable Features.
  2. On Company, under the Data Management section, select File Cabinet.
  3. Select SuiteCloud. Under each section, select the following checkboxes:
    • SuiteBuilder section: Custom Records
    • SuiteScript section: Client SuiteScript and Server SuiteScript
    • SuiteTalk (Web Services) section: SOAP Web Services and REST Web Services
  4. Select Save.

Verify that the bundle installed correctly

To confirm the integrator.io bundle installed successfully:

  1. In NetSuite, go to Customization > SuiteBundler > Search & Install Bundles > List.
  2. Locate bundle ID 20038 in the list and confirm its status.

If you see an error related to the bundle, the features above may not have been enabled before installation. Enable the features and then contact Celigo Support with your NetSuite Account ID. Because this is a managed bundle, Celigo will push the bundle to your account.

Troubleshoot: "That Suitelet is invalid, disabled, or no longer exists"

If you see this error in your integration app, it is typically caused by one of two conditions.

Condition 1: The integrator.io bundle is not installed

The Celigo integrator.io bundle (20038) may not be installed, or it may have been uninstalled. See the steps above to verify the bundle is present.

Condition 2: The Realtime Import Restlet Runner script is not deployed

The Celigo Realtime Import Restlet Runner script is part of the integrator.io bundle and must be deployed for the integration app to function. To check and re-enable the deployment:

  1. Sign in to the NetSuite account linked to the integration app.
  2. Go to Customization > Scripting > Scripts.
  3. Search for Celigo Realtime Import Restlet Runner (search term: Restlet).
  4. Select View to open the script record.
  5. Select Deployments.
  6. Confirm that Deployed is selected.

After enabling the deployment, the integration app should resume functioning without errors.