Shopify payouts FAQs

Q1. Do any other application payments such as Amazon Pay or Paypal support the reconciliation process with this add-on?

A: Only payments paid via Shopify payments are reconciled.

Q2. Does the reconciliation process impact if there is a time lag from the order being captured in Shopify vs billed in NetSuite? 

A: By the time the reconciliation process starts, the order should be billed either as a cash sale or sales order. Otherwise, we report the order as a variance.

Q3. Do the payments delayed from Shopify cause any issue?

A: There will not be any issues with the delayed Shopify payments. The transaction is processed in the next available payout.

Q4. How to handle the reconciliation process delay? 

A: You can delay the reconciliation process to minimize the missing transactions. Use the "Lag to bring payout-related records” setting. This setting allows you to reconcile the payouts after a particular specified time.

Example: If your business needs 2 days to bill an order and have it in posting a transaction, enter 2 in the above setting, the add-on flow picks the payouts as - all (last flow run date - 2 days) to (current date - 2 days).

Q5. What happens when the number of lines exceeds 2000?

A: A deposit is created in NetSuite with a maximum of 2000 Shopify transactions. If the number of transactions in the payout record is more than 2000, multiple deposits are created in NetSuite. All the deposits of a single payout are linked to the custom summary record.
Example: If a payout has 2500 transactions, two deposits are created in NetSuite, one deposit with 2000 transactions and another with 500 transactions..