Freshservice is a cloud-based service desk and IT Service Management (ITSM) solution. It is designed to help IT organizations focus on exceptional service delivery and customer satisfaction.
Set up a connection
This video demonstrates creating a Freshservice connection.
After you start the connection, configure it in the Create connection panel and complete all the required * authentication settings:
| Setting | Instructions |
|---|---|
| Name your connection * | Enter a clear and distinguishable name. Throughout integrator.io imports and exports, you will have the option to choose this new connection. A unique identifier will prove helpful later when selecting it from a list of the connections in your account. |
| API key * | Enter your Freshservice API key. How to retrieve the API key |
| Subdomain * | Enter your Freshservice subdomain. For example, if your Freshservice account is located at https://test96529.freshservice.com, then test96529 is your subdomain. |
Tip: This connector documentation describes only the settings shown for the Simple view. For the corresponding HTTP settings, see basic auth universal connector documentation.
How to retrieve the API key
- Sign in to your Freshservice support account.
- Click on your profile picture at the top right corner of your portal.
- Navigate to Profile settings > Your API key.
- Check I'm not a robot.
- Copy API key.
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