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Set up a connection to Freshservice

Freshservice is a cloud-based service desk and IT Service Management (ITSM) solution. It is designed to help IT organizations focus on exceptional service delivery and customer satisfaction.

Set up a connection

This video demonstrates creating a Freshservice connection.

After you start the connection, configure it in the Create connection panel and complete all the required * authentication settings: 

Setting Instructions
Name your connection * Enter a clear and distinguishable name. Throughout integrator.io imports and exports, you will have the option to choose this new connection. A unique identifier will prove helpful later when selecting it from a list of the connections in your account.
API key * Enter your Freshservice API key.
Fetch dataHow to retrieve the API key
Subdomain * Enter your Freshservice subdomain. For example, if your Freshservice account is located at https://test96529.freshservice.com, then test96529 is your subdomain.

Tip: This connector documentation describes only the settings shown for the Simple view. For the corresponding HTTP settings, see basic auth universal connector documentation.

How to retrieve the API key

  1. Sign in to your Freshservice support account.
  2. Click on your profile picture at the top right corner of your portal.
  3. Navigate to Profile settings > Your API key.
  4. Check I'm not a robot.
  5. Copy API key.
Freshservice.png

Additional references

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