Available Freshservice APIs

Tickets

List all tickets

X

View a ticket

X

Create a ticket

X

Update a ticket

X

Delete a ticket

X

Filter tickets

X

Move a ticket

X

Delete a ticket attachment

X

Restore a ticket

X

Create a child ticket

X

Ticket object

X

Get ticket activities

X

Create a time entry

X

View a time entry

X

List all time entries of a ticket

X

Update a time entry

X

Delete a time entry

X

Create a source

X

Update requested items of a service request

X

Cancel an approval

X

Send a reminder for approval

X

View a task

X

Tickets: Tasks

View all ticket tasks

X

View a ticket task

X

Create a ticket task

X

Update a ticket task

X

Delete a ticket task

X

Problems

List all problems

X

View a problem

X

Create a problem

X

Update a problem

X

Delete a problem

X

Move a problem

X

Restore a problem

X

Create a note

X

View a note

X

View all notes

X

Update a note

X

Delete a note

X

Create a time entry

X

View a time entry

X

List all time entries

X

Delete a time entry

X

Update a time entry

X

Agents

List all agents

X

View an agent

X

Create an agent

X

Update an agent

X

Deactivate an agent

X

Forget an agent

X

Convert to requester

X

List all agent fields

X

Requesters

List all requesters

X

View a requester

X

Create a requester

X

Update a requester

X

Deactivate a requester

X

List all requester fields

X

Forget a requester

X

Convert to agent

X

Merge requesters

X

Employee onboarding

View all onboarding requests

X

View an onboarding request

X

View onboarding tickets

X

Create an onboarding request

X

View onboarding form fields

X

Assets

List all assets

X

View an asset

X

Filter assets

X

Create an asset

X

Update an asset

X

Delete an asset

X

Restore an asset

X

Delete an asset permanently

X

Move an asset

X

List all asset components

X

List all associated requests

X

List all associated contracts

X

Create relationships in bulk

X

View a relationship

X

List all relationships in the account

X

List all relationships for an asset

X

List all relationship types

X

Asset types

List all asset types

X

View an asset type

X

Create an asset type

X

Update an asset type

X

Delete an asset type

X

Delete an asset type

X

List all fields of an asset type

X

Locations

List all locations

X

View a location

X

Create a location

X

Update a location

X

Delete a location

X

Products

List all products

X

View a product

X

Create a product

X

Update a product

X

Delete a product

X

Vendors

List all vendors

X

View a vendor

X

Create a vendor

X

Update a vendor

X

Delete a vendor

X

Service request

View requested items of a service request

X

Create a service request

X

Problem: Tasks

View all problem tasks

X

View a problem task

X

Create a problem task

X

Update a problem task

X

Delete a problem task

X

Requesters groups

List all requester groups

X

Add requester to requester group

X

Delete requester from requester group

X

Create a requester group

X

View a requester group

X

Update a requester group

X

Delete a requester group

X

List requester group members

X

Purchase orders

List all purchase orders

X

View a purchase order

X

Create a new purchase order

X

Update a purchase order

X

Delete a purchase order

X

Move a purchase order

X

Agent groups

Create a group

X

View a group

X

List all groups

X

Update a group

X

Delete a group

X

Agent roles

View a role

X

List all roles

X

Announcements

Create an announcement

X

View an announcement

X

List all announcements

X

Delete an announcement

X

Attachment

Download attachment

X

Download the purchase order and contract attachment

X

Business hours

View a business hours configuration

X

View list of business hours configurations

X

Canned responses

View list of canned response folders

X

Show a canned response folder

X

List all canned responses in a folder

X

View the list of canned responses

X

Show a canned response

X

Changes

Create a change

X

View a change

X

View list of changes

X

Update a change

X

Move a change

X

Delete a change

X

Restore a change

X

Change fields API

X

Create a note

X

View a note

X

View all notes

X

Update a note

X

Delete a note

X

Create a time entry

X

View a time entry

X

List all time entries

X

Delete a time entry

X

Create a task

X

View a task

X

View all tasks

X

Update a task

X

Delete a task

X

Update a time entry

X

Contracts

List all contract types

X

List all fields of a contract type

X

View a contract

X

Move a contract

X

Create a contract

X

Create a contract with associated assets

X

Update a contract

X

List all associated assets of a contract

X

List all attachments of a contract

X

Conversations

Create a reply

X

Create a note

X

Update a conversation

X

Delete a conversation

X

Delete a conversation attachment

X

List all conversations of a ticket

X

Custom objects

View list of custom objects

X

Show a custom object

X

Create a new custom object record

X

List all records of a custom object

X

Update custom object record

X

Delete custom object record

X

Departments

Create a department

X

View a department

X

List all departments

X

Filter departments

X

Update a department

X

Delete a department

X

List all department fields

X

Employee offboarding

View offboarding from fields

X

Create an offboarding request

X

View all offboarding requests

X

Project tasks new Gen

Create a project task

X

Create a project task

X

Create a project task

X

Create a project task

X

Custom objects API

X

Create a project task

X

Escalation policy API

X

Custom objects API

X

Folder API

X

Shift API

X

Folder API

X

Project tasks

Create a project task

X

Update a project task

X

View a project task

X

List all project tasks

X

Delete a project task

X

Projects

Create a project

X

Releases

Create a release

X

View a release

X

Move a release

X

Delete a release

X

View list of releases

X

Restore a release

X

Release API

X

Create a note

X

View a note

X

View all notes

X

Update a note

X

Delete a note

X

Create a time entry

X

View a time entry

X

List all time entries

X

Delete a time entry

X

Create a task

X

View a task

X

View all tasks

X

Update a task

X

Delete a task

X

Update a release

X

Update a time entry

X

Service catalog

View a service item

X

View list of service items

X

Software

Create software

X

Update software

X

View software

X

List all licenses

X

Delete software

X

Add users to software in bulk

X

View software user

X

Move software

X

List all users of software

X

Update users of software in bulk

X

Remove users from software in bulk

X

Add a device to software

X

List all installations of software

X

Remove devices from software in bulk

X

List all relationships for software

X

Solution article

Create solution article

X

Create secondary language article

X

Create article with attachment

X

Send article to approval

X

Update solution article

X

View solution article

X

View list of solution article

X

Delete solution article

X

Solution category

Create solution category

X

Update solution category

X

View solution category

X

Delete solution category

X

Solution folder

Create solution folder

X

Create solution folder with approval

X

Update solution folder

X

View solution folder

X

Delete solution folder

X

Workspaces

List all workspaces

X

View a workspace

X