You can submit questions or feedback through the Celigo Connective community. In the community, you can receive help and advice from Celigo employees, partners, and other customers! Your community posts also help improve the experience for all of our customers. The community topics range from general topics to Integration app specifics. Some of our popular community topics include:
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integrator.io: Discuss best practices, troubleshoot issues, and optimize integrations built on the Celigo Integrator.io Platform
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API Management: Learn to build, deploy, secure, monitor, and analyze APIs with Celigo API Management.
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B2B Manager for EDI: Discuss best practices, troubleshoot, and optimize EDI transactions in Celigo B2B Manager.
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Product Feedback: Celigo loves feedback! How can our products be better? Do you have new product ideas? Post your feedback or vote on your favorites to tell us what you think!
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Use the tabs at the top to see the latest, new, and hot product feedback requests. You can also sort by votes, both your own and the most-voted.
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Click a post to see more information about the request. You can also vote for the request, reply to the post or other comments, and even add emojis to react to a comment.
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Integration apps: Explore, troubleshoot, and maximize the value of Celigo’s prebuilt Integration Apps.
We’d love to hear about your product ideas, new features, or improvement suggestions. Submit your feedback to the product managers directly via the Connective.
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In the Help Center, click Community to navigate to the Celigo Connective.
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At the left side of the Connective home page, click Product Feedback under the News and Feedback section.
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Click New topic at the top right to create your post.
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Add a title and tags. Tags help the Product Managers sort through requests and respond promptly.
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Add details to your request to help us understand your use case(s). You can use Markdown, BBCode, or HTML to format your post. Using the toolbar, you can also add code blocks, quotes, and upload images. Some common questions you may receive from product managers include:
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What problem would your idea solve if implemented?
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Key criteria that must be met for your organization to gain value
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Business processes that would be impacted
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Potential cost savings or revenue growth for your organization
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Click + Create topic to publish your post.
Your input on proposed features and enhancements helps us prioritize development and learn more about specific use cases.
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Click on any post in the Product Feedback category to read more.
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Click Vote at the top left side of the post to agree with the post without commenting. You can't "downvote" a post to disagree with it; however, you can reply to it to express why you disagree with the feedback request.
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Reply to a post to help us understand why you need this and how it would help you. For example:
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What problem is your idea solving if implemented?
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Key criteria that must be met for your organization to gain value
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Business processes that would be impacted
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Potential cost savings or revenue growth for your organization
You can also react to the post using emojis, copy a link to the post, bookmark it, report it, or copy the text of the post.
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Can I report a bug?
A bug needs to be submitted through a Support ticket sent directly to our Support team. In integrator.io, under Help, click Submit ticket.
How long will it take for my request to be reviewed?
The Product team reviews requests several times each week.
How will I know when my idea has been reviewed?
A product manager will reply to your post once it's been reviewed.
Where can I get an update?
Each idea shared with the Product team is reviewed and considered as a potential future enhancement or new feature. You can always respond to the post to request an update.
Why is it important that I vote on feature ideas?
The number of votes tells the Product team how important a particular feature is to our users. A feature with a high number of votes is more likely to be implemented in the product. This is a way for you, as a user, to make your voice heard, and we love to hear from you!
Why is it important that I submit ideas?
We need to know your thoughts to build the best products and meet your needs. By telling us what you need or providing feedback on existing functionality, you help us understand you better and make you a happier customer, which is what we want. This is a way for you as a user to make your voice heard, and we love to hear from you!
We don't just love to hear from you; we love to respond! Check out our blog posts for the latest news, follow your favorite communities for questions, and sign up for webinars or office hours to learn more about how we can help you.