When you configure an export, import, or other type of flow step using the form view designed for the Freshservice connector, the following API operations are supported:
| API | Operation | Export | Import |
|---|---|---|---|
| Locations | View a Location | X | |
| View All Locations | X | ||
| Create a Location | X | ||
| Update a Location | X | ||
| Delete a Location | X | ||
| Tickets | List All Tickets | X | |
| View a Ticket | X | ||
| Create a Ticket | X | ||
| Delete a Ticket | X | ||
| Update a Ticket | X | ||
| Ticket Tasks | View All Ticket Tasks | X | |
| View a Ticket Task | X | ||
| Create a Tickets Task | X | ||
| Update a Tickets Task | X | ||
| Delete a Tickets Task | X | ||
| Problems | List All Problems | X | |
| View a Problem | X | ||
| Create a Problem | X | ||
| Delete a Problem | X | ||
| Update a Problem | X | ||
| Service Request | View Requested Items of a Service Request | X | |
| Create a service request | X | ||
| Agents | List All Agents | X | |
| View an Agent | X | ||
| Create an Agent | X | ||
| Deactivate an Agent | X | ||
| Requester | List All Requesters | X | |
| View a Requester | X | ||
| Create a Requester | X | ||
| Deactivate a Requester | X | ||
| Update a Requester | X | ||
| Requester Group |
List All Requester Groups |
X |
|
| Add Requester to Requester Group | X | ||
| Delete Requester from Requester Group | X | ||
| Employee Onboarding | View Onboarding Tickets | X | |
| View All Onboarding Requests | X | ||
| View an Onboarding Request | X | ||
| Create an Onboarding Request | X | ||
| Problem Tasks | View a Problem Task | X | |
| View All Problem Tasks | X | ||
| Create a Problem Task | X | ||
| Update a Problem Task | X | ||
| Delete a Problem Task | X | ||
| Products | View a Product | X | |
| View All Products | X | ||
| Create a Product | X | ||
| Update a Product | X | ||
| Delete a Product | X | ||
| Vendors | View a Vendor | X | |
| View All Vendors | X | ||
| Create a Vendor | X | ||
| Update a Vendor | X | ||
| Delete a Vendor | X | ||
| Assets | View All Assets | X | |
| View an Asset | X | ||
| Filter Assets | X | ||
| Create an Asset | X | ||
| Update an Asset | X | ||
| Delete an Asset | X | ||
| Purchase Order | View a Purchase Order | X | |
| View All Purchase Orders | X | ||
| Create a New Purchase Order | X | ||
| Update a Purchase Order | X | ||
| Delete a Purchase Order | X | ||
| Asset Types | View an Asset Type | X | |
| View All Asset Types | X | ||
| Create an Asset Type | X | ||
| Update an Asset Type | X | ||
| Delete an Asset Type | X |
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