When you configure an export, import, or other type of flow step using the form view designed for the Freshservice connector, the following API operations are supported:
API | Operation | Export | Import |
---|---|---|---|
Locations | View a Location | X | |
View All Locations | X | ||
Create a Location | X | ||
Update a Location | X | ||
Delete a Location | X | ||
Tickets | List All Tickets | X | |
View a Ticket | X | ||
Create a Ticket | X | ||
Delete a Ticket | X | ||
Update a Ticket | X | ||
Ticket Tasks | View All Ticket Tasks | X | |
View a Ticket Task | X | ||
Create a Tickets Task | X | ||
Update a Tickets Task | X | ||
Delete a Tickets Task | X | ||
Problems | List All Problems | X | |
View a Problem | X | ||
Create a Problem | X | ||
Delete a Problem | X | ||
Update a Problem | X | ||
Service Request | View Requested Items of a Service Request | X | |
Create a service request | X | ||
Agents | List All Agents | X | |
View an Agent | X | ||
Create an Agent | X | ||
Deactivate an Agent | X | ||
Requester | List All Requesters | X | |
View a Requester | X | ||
Create a Requester | X | ||
Deactivate a Requester | X | ||
Update a Requester | X | ||
Requester Group |
List All Requester Groups |
X |
|
Add Requester to Requester Group | X | ||
Delete Requester from Requester Group | X | ||
Employee Onboarding | View Onboarding Tickets | X | |
View All Onboarding Requests | X | ||
View an Onboarding Request | X | ||
Create an Onboarding Request | X | ||
Problem Tasks | View a Problem Task | X | |
View All Problem Tasks | X | ||
Create a Problem Task | X | ||
Update a Problem Task | X | ||
Delete a Problem Task | X | ||
Products | View a Product | X | |
View All Products | X | ||
Create a Product | X | ||
Update a Product | X | ||
Delete a Product | X | ||
Vendors | View a Vendor | X | |
View All Vendors | X | ||
Create a Vendor | X | ||
Update a Vendor | X | ||
Delete a Vendor | X | ||
Assets | View All Assets | X | |
View an Asset | X | ||
Filter Assets | X | ||
Create an Asset | X | ||
Update an Asset | X | ||
Delete an Asset | X | ||
Purchase Order | View a Purchase Order | X | |
View All Purchase Orders | X | ||
Create a New Purchase Order | X | ||
Update a Purchase Order | X | ||
Delete a Purchase Order | X | ||
Asset Types | View an Asset Type | X | |
View All Asset Types | X | ||
Create an Asset Type | X | ||
Update an Asset Type | X | ||
Delete an Asset Type | X |
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