Export Jira Service Management Cloud data

You can export data from Jira Service Management Cloud using the Jira Cloud Platform REST APIs.

Important: Before you begin exporting data from Jira Service Management Cloud, you must first create a connection to Jira Cloud Platform for authenticated access to Jira Service Management Cloud. (Jira Service Management Cloud uses the same authentication method as Jira Cloud Platform.)

To build a flow for exporting data from Jira Service Management Cloud:

1. From the Tools menu, select Flow Builder.
2. In the New Flow page that opens, click Add source. The Create source panel opens.
3. In the Create source panel, describe the export:
   
   • Application: Browse and select REST API from the list. The universal connector is used to export data using the Jira Service Management Cloud REST API calls.
   • What would you like to do?: Accept the default selection, Export records from source application. 
   • Connection: Select a Jira Cloud Platform connection. The Jira Cloud Platform connection is used for authentication to Jira Service Management Cloud.
4. Click Next. The Create export panel opens.
5. In the Create export panel, provide at least the minimum required information in the following sections:
   • General
     • Name: Enter a name so that you can easily reference it from other parts of the application.
     • Connection: The connection that you had earlier selected is automatically entered.
     • Form view: Accept the default, REST API.
   • What would you like to export?
     • HTTP Method: Select GET. 
     • Configure HTTP headers (optional): Based on your requirements, enter a name and value pair. 
     • Relative URI: Enter your relative URI – for example: /rest/servicedeskapi/organization.
   • Configure export type
     • Export type: Based on your requirements, select one of the available export types: All, Delta, Test, or Once.
   • Does this API use paging?,  Non-standard API response patterns, and Advanced (optional) 
     • Based on your requirements, you can provide specific values for fields in these sections. For details on settings in Does this API use paging?, see API pagination, and for a general understanding of the Non-standard API response patterns and Advanced sections, see Export data from an HTTP source app. 
6. At the top right, click Preview and review the information that is exported. For more information, see Preview export data.
7. Click Save & close.