Configure and run flows in the ServiceNow – Jira cloud platform quickstart integration template

Kathyana Queeman
  • Updated

Additional record mapping or filter configuration is required to integrate the template’s exports and imports with your ServiceNow and Jira cloud platform apps.

Contents

You can install the ServiceNow - Jira cloud platform quickstart template from the integrator.io Marketplace.

ServiceNow users to Jira Cloud platform users

This integration flow syncs ServiceNow users as Jira Cloud platform users.

  • Export source: ServiceNow
  • Import destination: Jira Cloud platform
  • Built-in export: Get ServiceNow users – Get all users from ServiceNow that were created since the last flow run time.
  • Built-in import: Import Jira Cloud platform users – Add (or ignore) users into Jira Cloud platform with configured custom field as the lookup identifier.
  • Built-in import: Import Service users – Update users into ServiceNow with sys_id as the lookup identifier.

Prerequisites

  1. Create a string field in the Users record in ServiceNow and configure it in the Users import for the Jira Cloud platform.
Import mapping: Import Jira cloud platform users
Response mapping: Import Jira cloud platform users
Import mapping: Import Service users

ServiceNow incidents to Jira Cloud platform issues

This integration flow syncs ServiceNow incidents as Jira Cloud platform issues. It adds or updates the issues in the Jira Cloud platform.

  • Export source: ServiceNow
  • Import destination: Jira cloud platform
  • Built-in export: Get ServiceNow incidents – Get all incidents from ServiceNow that have been modified since the last flow run time.
  • Built-in lookup: Get ServiceNow assignee by id – Get an assignee from ServiceNow by Id.
  • Built-in hook: preMapFunction
  • Built-in lookup: Get ServiceNow caller by id – Get a caller from ServiceNow by Id.
  • Built-in import: Import Jira Cloud platform issue – Add (or update) issues into Jira Cloud platform with the configured custom field as the lookup identifier.

Prerequisites

  1. Create a custom, free form text field and configure it as search parameters in your Jira Cloud platform.
  2. The Jira Cloud platform ProjectId should be stored in a custom field on the Incident record in ServiceNow.

Setup instructions

  1. Configure static mappings for fields.issuetype.name and fields.priority.name in Import Jira Cloud platform issue.
Response mapping: Get ServiceNow assignee by Id
Response mapping: Get ServiceNow caller by Id
Import mapping: Import Jira Cloud platform issues

Jira Cloud platform issues to ServiceNow incidents

This flow syncs the Jira Cloud platform issues to the incidents in ServiceNow. It adds or updates the incidents into ServiceNow.

  • Export source: Jira Cloud platform
  • Import destination: ServiceNow
  • Built-in export: Get Jira Cloud platform issues – Get all issues from Jira Cloud platform by using JQL query.
  • Built-in import: Import ServiceNow incidents – Add (or update) incidents into ServiceNow with the Id as the lookup identifier.
  • Built-in import: Import Jira Cloud platform issues – Update Jira Cloud platform issues to store the ServiceNow IncidentID in the configured custom field.

Setup instructions

  1. Configure static mappings for state, impact, urgency, and category in Import ServiceNow incidents.
  2. Configure dynamic mappings for caller_id and assigned_to in Import ServiceNow incidents.
Import mapping: Import ServiceNow incidents
Response mapping: Import ServiceNow incidents
Import mapping: Import Jira Cloud platform issues

Jira Cloud platform closed issues to ServiceNow closed incidents

This flow syncs the Jira Cloud platform closed issues to closed incidents in ServiceNow. It adds or updates the incidents into ServiceNow.

  • Export source: Jira Cloud platform
  • Import destination: ServiceNow
  • Built-in export: Get Jira Cloud platform issues – Get all issues from Jira Cloud platform by using JQL query.
  • Built-in lookup: Get Jira Cloud platform comments by Id – Get comments from Jira Cloud platform by Id
  • Built-in lookup: Import ServiceNow incidents – Add (or update) incidents into ServiceNow with the Id as the lookup identifier
  • Built-in import: Import Jira Cloud platform issues – Update Jira Cloud platform issues to store the ServiceNow IncidentID in a configured custom field

Prerequisites

  1. Create a custom, free form text field in Jira Cloud platform and configure it in the ServiceNow incidents import.

Setup instructions

  1. Configure static mappings for state, impact, urgency, and category in Import ServiceNow incidents.
  2. Configure dynamic mapping for caller_id and assigned_to in Import ServiceNow incidents.
  3. Configure mappings for close_notes and close_code in Import ServiceNow incidents.
  4. Configure mapping for fields.customfield_10030 in Import Jira Cloud platform issues by id, and set the data type to ‘number’.
Hook: Get Jira Cloud platform comments by Id
Results mapping: Get Jira Cloud platform comments by id
Import mapping: Import ServiceNow incidents
Response mapping: Import ServiceNow incidents
Import mapping: Import Jira Cloud platform issues by Id

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