Understand the Salesforce – Zendesk Support quickstart integration template

The Salesforce – Zendesk Support quickstart integration template allows you to integrate your Salesforce account with Zendesk Support. This template provides a set of prebuilt flows which help you to automate the workflow by syncing the accounts, cases, and contacts between Salesforce and Zendesk Support.

Features

• Sync Salesforce cases with Zendesk Support tickets and enhance customer support.
• Integrate Zendesk Support users with Salesforce contacts and leverage customer data accessibility.

Key benefits

• Comprehensive out-of-the-box flows: Optimize the support experience with automated workflows by syncing accounts, cases, and contacts between Salesforce and Zendesk Support.
• Intuitive setup without coding: Experience faster time-to-value and higher efficiencies with our prebuilt, out-of-the-box integrations that require minimal IT support. Take control of your integrations with tools that allow you to make and configure mapping changes on the fly.
• Streamlined business operations: Scale up your operational efficiency by automating redundant and laborious manual tasks and processes.
• Customizable and expandable: Customize and expand your data integration flows as needed; no technical resources are required.

Supported integration flows

The Celigo quick start bundle contains workflows that you can easily configure and deploy without coding or IT support. The following built-in flows sync from the specified source data to the corresponding destination.

Salesforce to Zendesk Support

Zendesk Support to Salesforce

Error handling

Most integrator.io error messages clearly explain the error and suggest troubleshooting methods. If you are unsure of what the error means, contact Celigo support.

For errors passed through from Salesforce or Zendesk Support, see the respective endpoint documentation.