Available Front APIs

Accounts

List accounts

X

Create account

X

Fetch an account

X

Update account

X

Delete an account

X

List account contacts

X

Add contact to account

X

Remove contact from account

X

Analytics

Create a new analytics export

X

Fetch an analytics export

X

Create a new analytics report

X

Fetch an analytics report

X

API endpoints

Sync inbound message

X

Sync outbound message

X

Update channel

X

Update external message status

X

Application message templates

Sync application message template

X

Update application message template

X

Applications

Trigger application event

X

Attachments

Download attachment for a comment

X

Download attachment

X

Download attachment for a message template

X

Download attachment for a message

X

Channels

List channels

X

Get channel

X

Update channel

X

Validate channel

X

Create a channel

X

List teammate channels

X

List team channels

X

Comments

Get comment

X

Update comment

X

List comment mentions

X

List conversation comments

X

Add comment

X

Add comment reply

X

Contact handles

Add contact handle

X

Delete contact handle

X

Contact lists

List contact lists

X

Create contact list

X

Delete contact list

X

List contacts in contact list

X

Add contacts to contact list

X

Remove contacts from contact list

X

List teammate contact lists

X

Create teammate contact list

X

List team contact lists

X

Create team contact list

X

Contact notes

List notes

X

Add note

X

Contacts

List contacts

X

Create contact

X

Merge contacts

X

Get contact

X

Update a contact

X

Delete a contact

X

List contact conversations

X

List teammate contacts

X

Create teammate contact

X

List team contacts

X

Create team contact

X

Conversations

List conversations

X

Create discussion conversation

X

Search conversations

X

Get conversation

X

Update conversation

X

Update conversation assignee

X

List conversation events

X

List conversation followers

X

Add conversation followers

X

Delete conversation followers

X

List conversation inboxes

X

Add conversation link

X

Remove conversation links

X

List conversation messages

X

Update conversation reminders

X

Add conversation tag

X

Remove conversation tags

X

Custom fields

List account's custom fields

X

List conversation's custom fields

X

List contact's custom fields

X

List inbox's custom fields

X

List link's custom fields

X

List teammate's custom fields

X

Drafts

Create draft

X

List conversation drafts

X

Create draft reply

X

Delete draft

X

Edit draft

X

Events

List events

X

Get event

X

Inboxes

List inboxes

X

Create inbox

X

Get inbox

X

List inbox channels

X

List inbox conversations

X

List inbox access

X

Add inbox access

X

Remove inbox access

X

List team inboxes

X

Create team inbox

X

Knowledge bases

List knowledge bases

X

Create a knowledge base

X

Get a knowledge base

X

Get a knowledge base with content in default locale

X

List categories in a knowledge base

X

Update knowledge base in default locale

X

List articles in a knowledge base

X

Get knowledge base content

X

Update knowledge base in specified locale

X

Get a knowledge base article

X

Get a knowledge base article

X

Delete an article

X

Get knowledge base article content

X

Update article content

X

Create article in knowledge base

X

Download attachment from an article

X

Get knowledge base article with content in specified locale

X

Update article content in specified locale

X

Create article in knowledge base

X

Get a knowledge base category

X

Get a knowledge base category

X

Delete a knowledge base category

X

Get knowledge base category content

X

Update knowledge base category

X

Get knowledge base category with content

X

Create knowledge base category

X

Update knowledge base category in specified locale

X

List articles in a category

X

Create knowledge base category

X

Links

List links

X

Create link

X

Get link

X

Update a link

X

List link conversations

X

Message template folders

List folders

X

Create folder

X

Get folder

X

Update folder

X

Delete folder

X

Get child folders

X

Create child folder

X

List teammate folders

X

Create teammate folder

X

List team folders

X

Create team folder

X

Message templates

Get child templates

X

Create child template

X

List message templates

X

Create message template

X

Get message template

X

Update message template

X

Delete message template

X

List teammate message templates

X

Create teammate message template

X

List team message templates

X

Create team message template

X

Messages

Receive custom messages

X

Create message

X

Create message reply

X

Import message

X

Get message

X

Get message seen status

X

Mark message seen

X

Rules

List all company rules

X

List rules

X

Get rule

X

List teammate rules

X

List team rules

X

Shifts

Get shift

X

List shift's teammates

X

Add teammates to shift

X

Remove teammates from shift

X

List shifts

X

Create shift

X

Update shift

X

List teammate shifts

X

List team shifts

X

Create team shift

X

Signatures

Get signatures

X

Update signature

X

Delete signature

X

List teammate signatures

X

Create teammate signature

X

List team signatures

X

Create team signature

X

Statuses

List company ticket statuses

X

Get ticket status

X

Tags

List company tags

X

Create company tag

X

List tags

X

Create tag

X

Get tag

X

Update a tag

X

Delete tag

X

List tag children

X

Create child tag

X

List tagged conversations

X

List teammate tags

X

Create teammate tag

X

List team tags

X

Create team tag

X

Teammate groups

List teammate groups

X

Create teammate group

X

Get teammate group

X

Update a teammate group

X

Delete teammate group

X

List teammate group team inboxes

X

Add teammate group team inboxes

X

Remove teammate group team inboxes

X

List teammate group teammates

X

Add teammate group teammates

X

Remove teammate group teammates

X

List teammate group teams

X

Add teammate group teams

X

Remove teammate group teams

X

Teammates

List teammates

X

Get teammate

X

Update teammate

X

List assigned conversations

X

Teams/Workspaces

List teams

X

Get team

X

Add teammates to team

X

Remove teammates from team

X

Token identity

API token details

X