Returns and cancellations

Naga Sri Hari Gonaboyina

Updated July 14, 2026 18:30

The returns and cancellations module handles order lifecycle events that originate in NetSuite. The template includes two flows: one that submits return authorizations from NetSuite back to Amazon MCF, and one that cancels MCF orders when a cancellation is recorded in NetSuite.

Flow 1: NetSuite RMA to Amazon Returns

The returns flow reads NetSuite Return Merchandise Authorization (RMA) records and creates the corresponding Amazon MCF return requests via the SP-API. Amazon MCF manages physical return logistics through its own returns processing network.

How the flow works

Get NetSuite Returns (Export): Uses a NetSuite saved search (Search ID: 6387, record type: returnauthorization, "once" mode) to fetch return authorization records that have not yet been exported to Amazon.
Create Amazon Fulfillment Return (Import): For each RMA, calls the Amazon Returns API (POST /fba/outbound/2020-07-01/fulfillmentOrders/{sellerFulfillmentOrderId}/return) with the return items and quantities.

Note: Ensure the originating sales order exists and has a corresponding Item Fulfillment record in NetSuite before the returns flow will process correctly. The return is linked to the Amazon fulfillment order via the sellerFulfillmentOrderId (the NetSuite sales order number).

Flow 2: NetSuite Cancellation to Amazon (MCF) Cancellation Add

The Cancellations flow sends order cancellation requests from NetSuite to Amazon MCF. Orders can only be cancelled before they enter the Processing status. Once Amazon has begun picking and packing, the order cannot be cancelled via API.

How the flow works

Get NetSuite Amazon MCF Order Cancellations (Export): Uses a NetSuite saved search (Search ID: 6390, record type: salesorder, "once" mode using the custbody_celigo_amzmcf_can_order_exp boolean field) to find sales orders that have been cancelled and have a corresponding Amazon MCF fulfillment order.
Cancel MCF Order in Amazon (Import): Calls the Amazon cancelFulfillmentOrder API (PUT /fba/outbound/2020-07-01/fulfillmentOrders/{SellerFulfillmentOrderId}/cancel) to cancel the fulfillment order if it is still in a cancellable state.

Cancellability by Amazon MCF Order Status

Amazon MCF order status	Can be cancelled?	Notes
Received	Yes	Order submitted to Amazon but not yet assigned to a fulfillment center.
Planning	Yes	Amazon is planning the shipment but has not started physical fulfillment.
Processing	No	Amazon has started picking and packing. Contact Amazon Seller Support if cancellation is critical.
Shipped	No	Order is on its way to the customer. Initiate a return instead.
Complete	No	Order is delivered. Initiate a return instead.
Unfulfillable	No	Amazon could not fulfill the order (e.g., out of stock). Already inactive.

Important: Always cancel MCF orders as soon as possible after the cancellation decision is made. Amazon fulfillment centers begin processing orders quickly. If an order cannot be cancelled, the fulfillment will complete, and you will need to process a return once the customer receives the package.

Cancellations settings

Access and configure the cancellations setting from the Integration tile > Settings > Cancellations before enabling the cancellations flow.

Setting (field label)	Type	Required	Description
NetSuite saved search for syncing cancelled orders	Export Select (Saved Search picker)	Yes	Select the NetSuite saved search that identifies cancelled sales orders with a corresponding Amazon MCF fulfillment order (eTail Order ID is populated). The flow uses this search to determine which orders to send cancellation requests for in Amazon.