Troubleshoot customer import conditional mapping



  • Chase Barrett

    Hello, thank you for explaining this!

    What is the difference/relationship between these mappings and the ability to edit how the import is finding existing records (see image; the criteria is my own) though?

    For example, what if the field above ("How can we find existing records?") is looking for different criteria than the Primary/Secondary Lookup Criteria you outlined above? 

    How do they interact with each other?

  • Saikumar Rachamalla Docs Team Lead Principal Technical Writer

    Chase Barrett, please let us know the criteria you are looking for. Click the filter icon in the screenshot below to select the required one from the displayed list (on the Define lookup criteria tab).

    If you have any queries, we recommend raising a support ticket so our support team can assist you.


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