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Error when trying to sync orders from Square to NetSuite

Data Flows: Square Order to NetSuite Cash Sale

Error Message: 'Failed to add Square Order# ********. Failed to create, update/transform record because You have entered an Invalid Field Value NaN/NaN/Nan for the following field: trandate'

Error code: invalid_fld_value

Reason: This error usually occurs when the flow is unable to parse the date format from the order JSON.

Resolution: In the Post Cash Sale to NetSuite import mappings, update the date format and timezone as explained below. 

To update the date format:

  1. Go to integrator.io and navigate to the Square - NetSuite integration app tile.
  2. Go to Flows > Order.
  3. Next to the Square Order to NetSuite Cash Sale, click Edit Mappings to edit the field mappings. The Post Cash Sale to NetSuite import mappings appear.
  4. In the Mappings rules page, map the 'closed_at' field in the left column fields (Square fields) to the 'date' field in the right column (NetSuite fields).
  5. Click Edit (Gear icon) to view the Settings page.
  6. In the Date format dropdown list, select YYYY-MM-DDTHH:mm:ssZ.
  7. In the Time zone dropdown list, select the format of your choice.
  8. Click Save & close
  9. Now go to the integrator dashboard and view the error dialog.
  10. Click Retry to re-run the flow successfully.

 

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