When you configure an export, import, or other type of flow step using the prebuilt Zoho Desk connector, you can select any of the API operations listed below, organized by API type.
Note
If your API endpoint isn’t listed here, switch the flow step to HTTP mode and configure the endpoint provided in the Zoho Desk API documentation. You can also create a composite endpoint for this application in HTTP mode.
|
Resource |
API endpoint |
Export |
Import |
|---|---|---|---|
|
Accounts |
List all accounts |
X |
|
|
Get an account |
X |
||
|
List tickets by account |
X |
||
|
Create an account |
X |
||
|
Update an account |
X |
||
|
Accounts attachments |
List all attachments |
X |
|
|
Delete an attachment |
X |
||
|
Agents |
List all agents |
X |
|
|
Get an agent |
X |
||
|
Contacts |
List all contacts |
X |
|
|
Get a contact |
X |
||
|
List tickets by contact |
X |
||
|
Contact search API |
X |
||
|
Create a contact |
X |
||
|
Update a contact |
X |
||
|
Contacts attachments |
List all attachments |
X |
|
|
Delete an attachment |
X |
||
|
Contracts |
List all contracts |
X |
|
|
Get a contract |
X |
||
|
Departments |
List all departments |
X |
|
|
Get a department |
X |
||
|
Mail reply address |
List all mailreplyaddress |
X |
|
|
Organizations |
Get all organizations |
X |
|
|
Get an organization |
X |
||
|
Search |
Search across entities |
X |
|
|
Tasks |
List all tasks |
X |
|
|
Get a task |
X |
||
|
List tickets by tasks |
X |
||
|
Task search API |
X |
||
|
Create a task |
X |
||
|
Update a task |
X |
||
|
Tasks attachments |
List all attachments |
X |
|
|
Delete an attachment |
X |
||
|
Threads |
List all threads |
X |
|
|
Get a thread |
X |
||
|
Send email reply |
X |
||
|
Draft email reply |
X |
||
|
Update draft |
X |
||
|
Delete an attachment |
X |
||
|
Ticket attachments |
List all attachments |
X |
|
|
Update an attachment |
X |
||
|
Delete an attachment |
X |
||
|
Ticket comments |
List all ticket comments |
X |
|
|
Get a ticket comment |
X |
||
|
Create a ticket comment |
X |
||
|
Update a ticket comment |
X |
||
|
Delete a ticket comment |
X |
||
|
Ticket tags |
List ticket tags |
X |
|
|
List tickets by tag |
X |
||
|
List tags in a ticket |
X |
||
|
Ticket time entry |
List ticket time entries |
X |
|
|
Get a ticket time entry |
X |
||
|
Add a ticket time entry |
X |
||
|
Update a ticket time entry |
X |
||
|
Delete a ticket time entry |
X |
||
|
Tickets |
List all tickets |
X |
|
|
Get a ticket |
X |
||
|
Tickets search API |
X |
||
|
Create a ticket |
X |
||
|
Update a ticket |
X |
||
|
Merge two tickets |
X |
||
|
Split tickets |
X |
||
|
Update many tickets |
X |
||
|
Mark spam |
X |