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Set up a connection to Zoho Desk

Naga Sri Hari Gonaboyina
Updated

Zoho Desk is online customer service help desk software that simplifies customer service operations, improves agent productivity, and delivers lasting customer experiences.

Set up a connection

This video demonstrates creating a Zoho Desk connection.

After you start the connection, configure it in the Create connection panel and complete all of the required * authentication settings: 

Setting Instructions
Name your connection * Enter a clear and distinguishable name.
Throughout integrator.io imports and exports, you will have the option to choose this new connection. A unique identifier will prove helpful later when selecting it from a list of the connections in your account.
Scopes *

Scopes are OAuth 2.0 permissions that Zoho Desk defines to limit access to your account.

Fetch data How to configure scopes
Organization ID*

Enter your Zoho Desk organization ID.

Fetch data How to retrieve the organization ID

Tip: This connector documentation describes only the settings shown for the Simple view. For the corresponding HTTP settings, see OAuth 2.0 auth universal connector documentation.

  1. Sign in to your Zoho Desk account.

  2. Navigate to Setup > Developer space > API > API authentication.

  3. Copy the Org ID.

  1. Click Scope.
  2. To access all of the scopes in the API, click the » button.
        – or –
    Check the scopes you want to add and click the > button.
  3. Click Save.
  1. Click Save and authorize to commit your changes and proceed to sign in with Zoho Desk.
  2. After signing in, review the permissions for the integration and click Accept.
ZD1.png

Additional references

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