Uninstall integration app with an offline NetSuite connection – Celigo Help Center

Many users need help uninstalling integration apps when they encounter errors due to an offline NetSuite connection. The NetSuite connection status step enhances the resolution process. This step prompts you to reconfigure the NetSuite connection. If you choose not to bring the connection online, the uninstallation will proceed, disregarding any errors related to deleting or deactivating NetSuite records. This approach ensures a smoother uninstallation process with offline NetSuite connections.

Uninstallation Step: NetSuite connection status

The functionality of the NetSuite connection status step is detailed below based on various conditions.

Condition 1: Incomplete store installation

Scenario: The user has not installed the store completely.
Action: The user can proceed to the next uninstall step without any additional checks.

Condition 2: Online NetSuite connection

Scenario: The user's NetSuite connection is offline.
Action: An error message will appear, prompting the user to check the NetSuite connection. If the user clicks the button again, they can proceed to the next uninstall step even if the NetSuite connection remains offline. This ensures that the uninstallation process does not quit due to the offline status.

Condition 3: Offline NetSuite connection

Scenario: The user's NetSuite connection is offline.
Action: An error message will appear, prompting the user to check the NetSuite connection. If the user clicks the button again, they can proceed to the next uninstall step even if the NetSuite connection remains offline. This ensures that the uninstallation process does not quit due to the offline status.

Condition 4: Corrupted or missing integration setting storemap

Scenario: The integration setting storemap is either missing or corrupted.
Action: The user will proceed to the next uninstall step without encountering any errors related to the storemap's status.

Uninstall integration app

Sign in to your integrator.io account and navigate to your integration app tile.
Navigate to Admin > Uninstall. The Uninstall tab appears.
Click the All Shopify Stores setting at the top right corner and select the required store you want to uninstall.
Click Uninstall to initiate the uninstallation process.
In the NetSuite connection status step, click Uninstall. This step will evaluate the conditions for uninstall.
- Incomplete store installation: If you have not installed the store completely, proceed to the next step and click Uninstall in the 2nd step.

Online NetSuite connection: If your NetSuite connection is online, proceed to the next step and click Uninstall in the 2nd step.
Offline NetSuite connection: If your NetSuite connection is offline, an error message will appear, prompting you to check the connection.
- If your NetSuite connection is offline, an error message will appear: "Your NetSuite connection is currently offline. To continue the uninstallation process, we recommend bringing the NetSuite online and retrying the uninstallation. If you prefer not to reconnect, click "Uninstall" to proceed with the offline uninstallation."
  - Option 1: Reconfigure your NetSuite connection to bring it online, then click Uninstall in the 1st step to proceed.
  - Option 2: If you choose not to bring the connection online, click Uninstall again to proceed to the next step despite the offline status. However, this step will not remove the bundle updates or settings created during the app installation from NetSuite since the connection is offline.

Integration setting storemap is missing or corrupted: Proceed to the 2nd step, click Uninstall, and continue following the prompts to complete the uninstallation process without errors.