Limitation/Known Issue: For multiple clients, we noticed that the Shopify Platform has a different Risk Value (Low, Medium, High) in the UI and the Shopify REST API. Since our Integration App is reading the value from the API and the customer's reference point is the Shopify UI, there is a disparity. Celigo has submitted a query on Shopify forums with details on this bug, and the expectation is that customers who are seeing this, get in touch with their Shopify account managers to try to have this prioritized. For further information on Order Risk Analytics in our Shopify-NetSuite Integration App, please refer to this blog.
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