Troubleshoot Shopify – NetSuite integration app errors

Comments

6 comments

  • Sue Genao

    Sometimes this error also happens when the sales order bills before the deposit can be created in NetSuite from Shopify, orders that do not require a fulfillment in Netsuite will automatically bill, which happens before the a deposit can successfully be posted - the best solution for these orders is to have them imported in a pending approval status so that they can be approved once the deposit has been created: 

    Failed to create Customer Deposit for Shopify Order XXXXXX due to Invalid reference key of Order XXXXXX for Customer XXXXXX.

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  • Saikumar Rachamalla Docs Team Lead Principal Technical Writer

    Sue Genao thank you for sharing this. We will ensure the error and solution are documented! 

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  • Anil Kumar
    The tabular form on the help article needs to be better. The resolution provided is a hard read for Shopify to NetSuite fulfillment errors.
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  • Saikumar Rachamalla Docs Team Lead Principal Technical Writer

    Anil Kumar,  an internal migration might have caused this problem. I have fixed this. Thanks for letting us know!

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  • Anil Kumar

    Thank you Saikumar Rachamalla for the prompt action. It looks like only that specific item was addressed. Please check "Shopify product flow errors" for the same issue. I advise you to decrease column width for "Error code/Message" and increase for "Resolution".

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  • Saikumar Rachamalla Docs Team Lead Principal Technical Writer

    Sure, Anil Kumar. We made the changes in all the required tables. We will soon consider this for a redesign to improve the readability. Thanks for all the observations!

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