Troubleshoot Shopify – NetSuite integration app errors

Comments

2 comments

  • Sue Genao

    Sometimes this error also happens when the sales order bills before the deposit can be created in NetSuite from Shopify, orders that do not require a fulfillment in Netsuite will automatically bill, which happens before the a deposit can successfully be posted - the best solution for these orders is to have them imported in a pending approval status so that they can be approved once the deposit has been created: 

    Failed to create Customer Deposit for Shopify Order XXXXXX due to Invalid reference key of Order XXXXXX for Customer XXXXXX.

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  • Saikumar Rachamalla Docs Team Lead Principal Technical Writer

    Sue Genao thank you for sharing this. We will ensure the error and solution are documented! 

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