Available Zendesk APIs

Naga Sri Hari Gonaboyina

Updated August 17, 2026 12:39

When you configure an export, import, other type of flow step using the prebuilt Zendesk connector, you can select any of the API operations attached below, organized by API type.

Note

If your API endpoint isn’t listed here, switch the flow step to HTTP mode and configure the endpoint provided in the Zendesk API documentation. You can also create a composite endpoint for this application in HTTP mode.

Zendesk Support APIs

Resource	API endpoint	Export	Import
Account settings	Show settings	X
Account settings	Update account settings		X
Activity stream	Count activities	X
App installation locations	List location installations	X
App installation locations	Reorder app installations for location		X
App locations	List locations	X
App locations	Show location	X
Approval requests	Show approval request	X
	Update approval request status		X
	Get approvals by approval workflow ID	X
Apps	Get information about app	X
	Show app installation	X
	Get job status	X
	Get requirements install status	X
	List requirements	X
	List owned apps	X
	List all apps	X
	List all installations	X
	Create app		X
	Send notification to app		X
	Install app		X
	Update app installation		X
	Remove app installation		X
	Update app		X
	Delete app		X
Assignee field assignable agents	List assignable groups and agents based on query matched against name	X
	List assignable groups on the assignee field	X
	List assignable agents from a group on the assignee field	X
Attachments	Show attachment	X
	Update attachment for malware		X
	Redact comment attachment		X
	Upload files		X
	Delete upload		X
Audit logs	Listing audit logs	X
	Getting audit logs	X
	Export audit logs		X
Automations	List automations	X
	Show automation	X
	Search automations	X
	List active automations	X
	Create		X
	Update		X
	Update many automations		X
	Delete		X
	Bulk delete automations		X
Basics	Open ticket in agent's browser		X
	Open a user's profile in an agent's browser		X
	Create ticket or voicemail ticket		X
Bookmarks	List bookmarks	X
	Create bookmark		X
	Delete bookmark		X
Brand agents	List brand agent memberships	X
Brand agents	Show brand agent membership	X
Brands	List brands	X
	Show a brand	X
	Create		X
	Update		X
	Delete		X
	Check host mapping validity for an existing brand	X
	Check host mapping validity	X
Channel framework	Push content to support		X
	Validate token		X
	Report channel back error to zendesk		X
Clients	Create client		X
	Update client		X
	Delete		X
Conversation log	List conversation log for ticket	X
Custom agent roles	List custom roles	X
	Show custom role	X
	Create custom role		X
	Update custom role		X
	Delete custom role		X
Custom object fields	List custom object fields	X
	Create custom object field		X
	Show custom object field	X
	Update custom object field		X
	Delete custom object field		X
	Reorder custom fields of an object		X
	Custom object fields limit	X
Custom object permissions	List access rules	X
	Create access rule		X
	Show access rule	X
	Update access rule		X
	Delete access rule		X
	List access rule definitions	X
	List permission policies	X
	Show permission policy	X
	Update permission policy		X
Custom object record attachments	List custom object record attachments	X
	Create custom object record attachment		X
	Update custom object record attachment for malware		X
	Delete custom object record attachment		X
	Download custom object record attachment	X
Custom object records	Custom object record bulk jobs		X
	List custom object records	X
	Create custom object record		X
	Set custom object record by external ID or name		X
	Delete custom object record by external ID or name		X
	Show custom object record	X
	Update custom object record		X
	Delete custom object record		X
	Autocomplete custom object record search	X
	Count custom object records	X
	Search custom object records	X
	Filtered search of custom object records	X
	Custom object records limit	X
Custom objects	List custom objects	X
	Create custom object		X
	Show custom object	X
	Update custom object		X
	Delete custom object		X
	Custom objects limit	X
Custom ticket statuses	Bulk update default custom ticket status		X
	List custom ticket statuses	X
	Create custom ticket status		X
	Show custom ticket status	X
	Update custom ticket status		X
Deletion schedules	List deletion schedules	X
	Create deletion schedule		X
	Get deletion schedule	X
	Update deletion schedule		X
	Delete deletion schedule		X
Dynamic content	List items	X
	Show many items	X
	Show item	X
	List variants	X
	Show variant	X
	Create item		X
	Create variant		X
	Update item		X
	Update variants		X
	Delete item		X
	Delete variant		X
Dynamic content item variants	Create many variants		X
Dynamic content item variants	Update many variants		X
Email notifications	List email notifications	X
	Show email notification	X
	Show many email notifications	X
End users	Show end user	X
End users	Update end user		X
Essentials card	Show essentials card	X
	Update essentials card		X
	Delete essentials card		X
	List of essentials cards	X
Global clients	List global oauth clients	X
	Show global oauth client	X
	Show token summary for global oauth clients	X
Group memberships	List memberships	X
	List assignable memberships	X
	List assignable memberships based on ID	X
	List memberships based on user ID	X
	List groups based on group ID	X
	Show group memberships based on ID	X
	Create		X
	Create membership based on ID		X
	Update		X
	Delete membership		X
	Delete membership based on ID		X
	Bulk create memberships		X
	Bulk delete memberships		X
Group SLA policies	List group SLA policies	X
	Create group SLA policy		X
	Show group SLA policy	X
	Update group SLA policy		X
	Delete group SLA policy		X
	Retrieve supported filter definition items	X
	Reorder group SLA policies		X
Groups	List groups	X
	Show assignable groups	X
	List groups based on ID	X
	Show group based on ID	X
	Create groups		X
	Update groups		X
	Delete		X
	Count groups	X
Incremental export	Incremental custom object record export, cursor based	X
	Incremental ticket export, cursor based	X
	Incremental user export, cursor based	X
Incremental exports	Incremental ticket export	X
	Incremental ticket event exports	X
	Incremental organization exports	X
	Incremental user exports	X
	Incremental sample export	X
	Incremental ticket metric event export	X
Incremental skill-based routing	Incremental attributes export	X
	Incremental attribute values export	X
	Incremental instance values export	X
Job statuses	List job statuses	X
	Show job status	X
	Show many job statuses	X
Lead unqualified reasons	Retrieve all lead unqualified reasons	X
Locales	List locales	X
	List available public locales	X
	List locales for agent	X
	Show locale	X
	Show current locale	X
	Detect best language for user	X
Lookup relationships	Get sources by target	X
Lookup relationships	Filter definitions	X
Macros	List macros	X
	List supported actions for macros	X
	List macro categories	X
	List macro action definitions	X
	Show macro	X
	Show macro replica	X
	Show changes to ticket	X
	List macro attachments	X
	Show macro attachment	X
	Show ticket after changes	X
	Search macros	X
	List active macros	X
	Create		X
	Update		X
	Update many macros		X
	Delete		X
	Bulk delete macros		X
	Create macro attachment		X
	Create unassociated macro attachment		X
	Bulk delete macros		X
Oauth clients	List clients	X
	Show client	X
	Create client		X
	Update client		X
	Delete client		X
	Generate secret		X
Oauth tokens	Create token		X
	Revoke token		X
	List tokens	X
	Show token	X
Object triggers	List object triggers	X
	Create object trigger		X
	Show object trigger	X
	Update object trigger		X
	Delete object trigger		X
	List active object triggers	X
	List object trigger action and condition definitions	X
	Delete many object triggers		X
	Search object triggers	X
	Update many object triggers		X
Omnichannel routing queues	List queues	X
	Create queue		X
	Show queue	X
	Update queue		X
	Delete queue		X
	List queue definitions	X
	Reorder queues		X
Organization fields	List organization fields	X
	Show organization field	X
	Create		X
	Update		X
	Delete		X
	Reorder organization field		X
Organization memberships	List memberships	X
	List memberships based on user ID	X
	Show membership	X
	Show membership based on user ID and membership ID	X
	List memberships based on organization ID	X
	Create membership		X
	Create membership based on ID		X
	Set membership as default		X
	Create many memberships		X
	Delete membership		X
	Delete membership based on ID		X
	Bulk delete memberships		X
	Unassign organization		X
	Set organization as default		X
Organization subscriptions	List organization subscriptions	X
	List organization subscriptions based on organization ID	X
	Show organization subscription	X
	Create organization subscription		X
	Delete		X
	Show organization subscription	X
Organizations	List organizations	X
	List organizations using userid parameter	X
	Autocomplete organizations	X
	Show organization related information	X
	Show organization	X
	Show many organizations	X
	Search organizations	X
	Create		X
	Update		X
	Delete		X
	Show organization merge	X
	Merge organization with another organization		X
	List organization merges	X
	Count organizations	X
	Create many organizations		X
	Create or update organization		X
	Bulk delete organizations		X
	Search organizations	X
	Update many organizations		X
Products	Retrieve all products	X
	Retrieve a single product	X
	Create a product		X
	Update a product		X
	Delete a product		X
Push notification devices	Bulk unregister push notification devices		X
Remote authentications	List remote authentications	X
Requests	List requests	X
	Get requests in open status	X
	Get requests in solved status	X
	Get requests in ccd status	X
	Search requests	X
	Show request	X
	Listing comments	X
	Getting comments	X
	Create		X
	Update		X
Reseller	Create trial account		X
Reseller	Verify subdomain availability	X
Resource collections	List resource collections	X
	Retrieve a resource collection	X
	Create a resource collection		X
	Update a resource collection		X
	Delete a resource collection		X
Satisfaction ratings	List satisfaction ratings	X
	Show satisfaction rating	X
	Create		X
	Count satisfaction ratings	X
Satisfaction reasons	List reasons for satisfaction rating	X
Satisfaction reasons	Show reason for satisfaction rating	X
Schedules	List all schedules	X
	Show a schedule	X
	List holidays for a schedule	X
	Show a holiday	X
	Create a schedule		X
	Create holiday		X
	Update schedule		X
	Update holidays		X
	Delete schedule		X
	Delete holiday		X
Search	Show results count	X
Search	Export search results	X
Security settings	Show security settings	X
Sessions	List sessions	X
	Show the currently authenticated session	X
	Renew the current session	X
	Show session	X
	Delete		X
	Bulk delete sessions		X
	Delete the authenticated session		X
Sharing agreements	List sharing agreements	X
	Show a sharing agreement	X
	Create		X
	Update		X
	Delete		X
Side conversations	List side conversations	X
Side conversations	Show side conversation	X
Skill based routing	Bulk set agent attribute values job		X
	Set agent attribute values		X
	List attribute values for many agents	X
	Update attribute		X
	Set ticket attribute values		X
	List account attributes	X
	List tickets fulfilled by a user	X
	Show many items	X
	Show attribute	X
	List ticket attribute values	X
	List agent attribute values	X
	Show attribute value	X
	List routing attribute definitions	X
	List attribute values for an attribute	X
	Create attribute		X
	Update attribute		X
	Delete attribute		X
	Create attribute value		X
	Update attribute value		X
	Delete attribute value		X
SLA policies	List SLA policies	X
	Get SLA policy	X
	Retrieve supported filter definition items	X
SLA policy	Create		X
	Update		X
	Reorder SLA policies		X
	Delete		X
Support addresses	List support addresses	X
	Show support address	X
	Create		X
	Update		X
	Delete		X
	Verify support address forwarding		X
Suspended ticket	Recover suspended ticket		X
Suspended ticket	Delete		X
Suspended tickets	List suspended tickets	X
	Show suspended ticket	X
	Suspended ticket attachments		X
	Delete multiple suspended tickets		X
	Export suspended tickets		X
	Recover multiple suspended tickets		X
Target failures	List target failures	X
Target failures	Show target failure	X
Targets	List targets	X
	Show target	X
	Create		X
	Update		X
	Delete		X
Ticket activities	List activities	X
Ticket activities	Show activity	X
Ticket audit	Change a comment from public to private		X
Ticket audits	List all ticket audits	X
	List audits for a ticket	X
	Show audit	X
	Count audits for a ticket	X
Ticket comments	List comments	X
	Redact chat comment attachment		X
	Redact chat comment		X
	Redact ticket comment in agent workspace		X
	Count ticket comments	X
	Redact string in comment		X
	Make comment private		X
Ticket content pins	List ticket content pins	X
	Create ticket content pin		X
	Delete content pin from ticket		X
Ticket fields	List ticket fields	X
	Show ticket field	X
	List ticket field options	X
	Show a ticket field option	X
	Create		X
	Create or update a ticket field option		X
	Update		X
	Delete		X
	Delete ticket field option		X
	Create or update ticket field option		X
	Count ticket fields	X
	Reorder ticket fields		X
Ticket form statuses	Create ticket form statuses for a custom status		X
	List ticket form statuses	X
	Show many ticket form statuses	X
	Delete ticket form statuses		X
	Delete ticket form status by ID		X
Ticket forms	List ticket forms	X
	Show ticket form	X
	Show many ticket forms	X
	Create		X
	Clone an already existing ticket form		X
	Update		X
	Reorder ticket forms		X
	Delete		X
	List ticket form statuses of a ticket form	X
	Create ticket form statuses		X
	Bulk update ticket form statuses of a ticket form		X
	Update ticket form status by ID		X
	Show many ticket forms	X
Ticket import	Create ticket import		X
Ticket import	Ticket bulk import		X
Ticket metric events	List ticket metric events	X
Ticket metrics	List ticket metrics	X
	Show ticket metrics	X
	Show metrics of a specific ticket	X
Ticket skips	List skips for the current account	X
	List ticket skips	X
	Create skip for the current user		X
Tickets	List tickets	X
	List deleted tickets	X
	List tickets by external ID	X
	Export tickets of an organization	X
	Export tickets requested by an user	X
	Export tickets where an user is one of the collaborators	X
	Export tickets which are assigned to the user	X
	Export tickets are recently viewed by the agent requesting for	X
	Show ticket	X
	Show multiple tickets	X
	Ticket related information	X
	List collaborators for a ticket	X
	Listing ticket incidents	X
	List followers for a ticket	X
	List email ccs for a ticket	X
	Listing ticket problems	X
	Search API for tickets	X
	Create		X
	Update		X
	Delete		X
	Delete ticket permanently		X
	Restore a previously deleted ticket		X
	Delete multiple tickets permanently		X
	Restore previously deleted tickets in bulk		X
	Autocomplete problems		X
	Mark ticket as spam and suspend requester		X
	Merge tickets into target ticket		X
	Count tickets	X
	Create many tickets		X
	Bulk delete tickets		X
	Bulk mark tickets as spam		X
	Update many tickets		X
Trigger categories	List ticket trigger categories	X
	Create ticket trigger category		X
	Show ticket trigger category	X
	Update ticket trigger category		X
	Delete ticket trigger category		X
	Create batch job for ticket trigger categories		X
Triggers	List triggers	X
	Getting triggers	X
	List trigger revisions	X
	Getting revisions	X
	Search triggers	X
	List trigger action and condition definitions	X
	List active triggers	X
	Create		X
	Update		X
	Update many triggers		X
	Reorder triggers		X
	Delete		X
	Bulk delete triggers		X
	Bulk delete ticket triggers		X
Twitter channel	Create ticket from tweet		X
User fields	List user fields	X
	Show user field	X
	List user field options	X
	Show a user field option	X
	Create		X
	Create or update a user field option		X
	Update		X
	Delete		X
	Delete user field option		X
	Create or update a user field option		X
	Reorder user field		X
User identities	List identities	X
	Shows identity	X
	Create		X
	Create end user identity		X
	Update		X
	Make identity primary		X
	Make end user identity primary		X
	Verify identity		X
	Delete		X
	Request user verification		X
User passwords	Set a user's password		X
User passwords	Change your password		X
Views	List views	X
	List views by ID	X
	Get view count	X
	Export view	X
	Get view counts	X
	List tickets from a view	X
	Execute view	X
	List views compact	X
	Show view	X
	Search views	X
	List active views	X
	Create		X
	Preview count		X
	Previewing views		X
	Update		X
	Delete		X
	Bulk delete views		X
	Count views	X
	Count tickets in views	X
	Bulk delete views		X
	List views by ID	X
	Update many views		X
Visit outcomes	Retrieve all visit outcomes	X
Workspaces	List workspaces	X
	Create workspace		X
	Show workspace	X
	Update workspace		X
	Delete workspace		X
	Bulk delete workspaces		X
	Reorder workspaces		X
X channel	List monitored x handles	X
	Show monitored x handle	X
	Create ticket from tweet		X
	List ticket statuses	X

Zendesk Sell APIs

Resource	API endpoint	Export	Import
Account	Retrieve account details	X
Associated contacts	Retrieve deal's associated contacts	X
	Create an associated contact		X
	Remove an associated contact		X
Call outcomes	Retrieve all call outcomes	X
Calls	Retrieve all calls	X
	Retrieve a single call	X
	Create a call		X
	Update a call		X
	Delete a call		X
Collaborations	Retrieve all collaborations	X
	Retrieve a single collaboration	X
	Create a collaboration		X
	Delete a collaboration		X
Contacts	Retrieve all contacts	X
	Retrieve a single contact	X
	Create a contact		X
	Update a contact		X
	Delete a contact		X
Custom fields	Retrieve all custom fields	X
Deal sources	Retrieve all sources	X
	Retrieve a single source	X
	Create a source		X
	Update a source		X
	Delete a source		X
Deal unqualified reasons	Retrieve all deal unqualified reasons	X
	Retrieve a single deal unqualified reason	X
	Create a deal unqualified reason		X
	Update a deal unqualified reason		X
	Delete a deal unqualified reason		X
Deals	Retrieve all deals	X
	Retrieve a single deal	X
	Create a deal		X
	Update a deal		X
	Delete a deal		X
Documents	Retrieve documents	X
Documents	Retrieve a single document	X
Lead sources	Retrieve all sources	X
	Retrieve a single source	X
	Create a source		X
	Update a source		X
	Delete a source		X
Leads	Retrieve all leads	X
	Retrieve a single lead	X
	Create a lead		X
	Update a lead		X
	Delete a lead		X
Line items	Retrieve order's line items	X
	Retrieve a single line item	X
	Create a line item		X
	Remove a line item		X
Loss reasons	Retrieve all reasons	X
	Retrieve a single reason	X
	Create a loss reason		X
	Update a loss reason		X
	Delete a loss reason		X
Notes	Retrieve all notes	X
	Retrieve a single note	X
	Create a note		X
	Update a note		X
	Delete a note		X
Orders	Retrieve all orders	X
	Retrieve a single order	X
	Create an order		X
	Update an order		X
	Delete an order		X
Pipelines	Retrieve all pipelines	X
Products	Retrieve all products	X
	Retrieve a single product	X
	Create a product		X
	Update a product		X
	Delete a product		X
Stages	Retrieve all stages	X
Tags	List tags	X
	Show tags	X
	Autocomplete tags	X
	Set tags		X
	Add tags		X
	Delete		X
	Count tags	X
	List resource tags	X
	Retrieve all tags	X
	Retrieve a single tag	X
	Create a tag		X
	Update a tag		X
	Delete a tag		X
Tasks	Retrieve all tasks	X
	Retrieve a single task	X
	Create a task		X
	Update a task		X
	Delete a task		X
Text messages	Retrieve all text messages	X
Text messages	Retrieve a single text message	X
Users	List users	X
	Show user	X
	Show many users	X
	User related information	X
	Search users	X
	Autocomplete users	X
	List deleted users	X
	Show deleted user	X
	Show compliance deletion statuses	X
	Get a list of password requirements	X
	Show the currently authenticated user	X
	Create		X
	Update		X
	Delete		X
	Permanently delete user		X
	Count deleted users	X
	Merge end users		X
	Count users	X
	Create many users		X
	Create or update user		X
	Create or update many users		X
	Bulk delete users		X
	Logout many users		X
	Request user create		X
	Update many users		X
	Retrieve all users	X
	Retrieve a single user	X
	Retrieve an authenticating user	X
Visits	Retrieve all visits	X

Available DI objects

The following objects are available when using Zendesk as a source in Celigo Data Integration (DI).

Primary key: Zendesk assigns a unique numeric id to each object.

Object	API endpoint	Available extract modes	Delta field
Audit logs	Listing audit logs	Full	—
Group memberships	List memberships	Full	—
Groups	List groups	Full	—
Organization memberships	List memberships	Full	—
Organization subscriptions	List organization subscriptions	Full	—
Organizations	Incremental organization export	Full, Incremental	`start_time`
Satisfaction ratings	List satisfaction ratings	Full, Incremental	`start_time`
Satisfaction reasons	List reasons for satisfaction rating	Full	—
Suspended tickets	List suspended tickets	Full	—
Ticket activities	List activities	Full, Incremental	`since`
Ticket audits	List all ticket audits	Full	—
Ticket metric events	List ticket metric events	Full, Incremental	`start_time`
Ticket metrics	List ticket metrics	Full	—
Tickets	Incremental ticket export (cursor-based)	Full, Incremental	`start_time`
Users	Incremental user export (cursor-based)	Full, Incremental	`start_time`

Response schemas

Click an object below to view its response fields and delta configuration.

Audit logs — Listing audit logs

Response schema:

Field	Type
`id`	number (Primary key)
`timestamp`	string
`method`	string
`url`	string
`user_id`	number
`ip_address`	string
`authorization_type`	string
`client`	string
`referer`	string
`bytes_sent`	number
`status`	number
`category`	string
`summary`	string
`graphql`	object

Group memberships — List memberships

Response schema:

Field	Type
`id`	number (Primary key)
`user_id`	number
`group_id`	number
`default`	boolean
`created_at`	string
`updated_at`	string
`url`	string

Groups — List groups

Response schema:

Field	Type
`id`	number (Primary key)
`name`	string
`description`	string
`created_at`	string
`updated_at`	string

Organization memberships — List memberships

Response schema:

Field	Type
`created_at`	string
`default`	boolean
`id`	number (Primary key)
`organization_id`	number
`organization_name`	string
`updated_at`	string
`url`	string
`user_id`	number
`view_tickets`	boolean

Organization subscriptions — List organization subscriptions

Response schema:

Field	Type
`id`	number (Primary key)
`organization_id`	number
`user_id`	number
`kind`	string
`created_at`	string
`updated_at`	string

Organizations — Incremental organization export

Delta configuration: use it to request incremental data.

Setting	Value
Delta filter	`start_time = {{{lastExportDateTime}}}`
Date format	`X`

Response schema:

Field	Type
`id`	number (Primary key)
`url`	string
`external_id`	string
`name`	string
`created_at`	string
`updated_at`	string
`domain_names`	stringarray
`details`	string
`notes`	string
`group_id`	number
`shared_tickets`	boolean
`shared_comments`	boolean
`tags`	stringarray
`organization_fields`	object

Satisfaction ratings — List satisfaction ratings

Delta configuration: use it to request incremental data.

Setting	Value
Delta filter	`start_time = {{{lastExportDateTime}}}`
Date format	`X`

Response schema:

Field	Type
`id`	number (Primary key)
`assignee_id`	number
`group_id`	number
`requester_id`	number
`ticket_id`	number
`score`	string
`comment`	string
`reason`	string
`reason_id`	number
`created_at`	string
`updated_at`	string
`url`	string

Satisfaction reasons — List reasons for satisfaction rating

Response schema:

Field	Type
`id`	number (Primary key)
`raw_value`	string
`value`	string
`default_value`	boolean
`created_at`	string
`updated_at`	string

Suspended tickets — List suspended tickets

Response schema:

Field	Type
`id`	number (Primary key)
`author`	object
`author.id`	number
`author.email`	string
`author.name`	string
`subject`	string
`content`	string
`cause`	string
`ticket_id`	number
`recipient`	string
`created_at`	string
`updated_at`	string
`url`	string
`via`	object
`via.channel`	string
`via.source`	object

Ticket activities — List activities

Delta configuration: use it to request incremental data.

Setting	Value
Delta filter	`since = {{{lastExportDateTime}}}`
Date format	`YYYY-MM-DDTHH:mm:ss[Z]`

Response schema:

Field	Type
`id`	number (Primary key)
`actor_id`	number
`actor`	object
`actor.id`	number
`actor.name`	string
`actor.active`	boolean
`verb`	string
`target`	object
`target.id`	number
`target.title`	string
`target.type`	string
`created_at`	string
`updated_at`	string
`title`	string
`url`	string
`user`	object
`user.id`	number
`user.name`	string
`user.photo`	object
`user.agent`	boolean
`user.organization_id`	number

Ticket audits — List all ticket audits

Response schema:

Field	Type
`id`	number (Primary key)
`ticket_id`	number
`created_at`	string
`author_id`	number
`events`	objectarray
`events.id`	number
`events.type`	string
`events.field_name`	string
`events.value`	string
`events.previous_value`	string
`via`	object
`via.channel`	string
`via.source`	object
`via.source.from`	object
`via.source.to`	object
`via.source.rel`	string
`metadata`	object
`metadata.system`	object
`metadata.custom`	object

Ticket metric events — List ticket metric events

Delta configuration: use it to request incremental data.

Setting	Value
Delta filter	`start_time = {{{lastExportDateTime}}}`
Date format	`X`

Response schema:

Field	Type
`id`	number (Primary key)
`instance_id`	number
`metric`	string
`ticket_id`	number
`time`	string
`type`	string
`deleted`	boolean
`sla`	object
`sla.calendar`	number
`sla.business`	number
`group_sla`	object
`group_sla.calendar`	number
`group_sla.business`	number
`status`	object
`status.calendar`	number
`status.business`	number

Ticket metrics — List ticket metrics

Response schema:

Field	Type
`id`	number (Primary key)
`ticket_id`	number
`created_at`	string
`updated_at`	string
`group_stations`	number
`assignee_stations`	number
`reopens`	number
`replies`	number
`reply_time_in_minutes`	object
`reply_time_in_minutes.calendar`	number
`reply_time_in_minutes.business`	number
`full_resolution_time_in_minutes`	object
`full_resolution_time_in_minutes.calendar`	number
`full_resolution_time_in_minutes.business`	number
`agent_wait_time_in_minutes`	object
`agent_wait_time_in_minutes.calendar`	number
`agent_wait_time_in_minutes.business`	number
`requester_wait_time_in_minutes`	object
`requester_wait_time_in_minutes.calendar`	number
`requester_wait_time_in_minutes.business`	number
`on_hold_time_in_minutes`	object
`on_hold_time_in_minutes.calendar`	number
`on_hold_time_in_minutes.business`	number
`first_resolution_time_in_minutes`	object
`first_resolution_time_in_minutes.calendar`	number
`first_resolution_time_in_minutes.business`	number
`latest_comment_added_at`	string
`assigned_at`	string
`initially_assigned_at`	string
`solved_at`	string
`requester_updated_at`	string
`status_updated_at`	string

Tickets — Incremental ticket export (cursor-based)

Delta configuration: use it to request incremental data.

Setting	Value
Delta filter	`start_time = {{{lastExportDateTime}}}`
Date format	`X`

Response schema:

Field	Type
`id`	number (Primary key)
`url`	string
`external_id`	string
`type`	string
`subject`	string
`raw_subject`	string
`description`	string
`priority`	string
`status`	string
`recipient`	string
`requester_id`	number
`submitter_id`	number
`assignee_id`	number
`organization_id`	number
`group_id`	number
`collaborator_ids`	numberarray
`follower_ids`	numberarray
`email_cc_ids`	numberarray
`forum_topic_id`	number
`problem_id`	number
`has_incidents`	boolean
`is_public`	boolean
`due_at`	string
`tags`	stringarray
`custom_fields`	objectarray
`custom_fields.id`	number
`custom_fields.value`	string
`satisfaction_rating`	object
`satisfaction_rating.id`	number
`satisfaction_rating.score`	string
`satisfaction_rating.comment`	string
`sharing_agreement_ids`	numberarray
`fields`	objectarray
`fields.id`	number
`fields.value`	string
`followup_ids`	numberarray
`brand_id`	number
`allow_channelback`	boolean
`allow_attachments`	boolean
`from_messaging_channel`	boolean
`ticket_form_id`	number
`custom_status_id`	number
`created_at`	string
`updated_at`	string
`generated_timestamp`	string
`via`	object
`via.channel`	string
`via.source`	object
`via.source.from`	object
`via.source.from.id`	string
`via.source.from.title`	string
`via.source.from.address`	string
`via.source.to`	object
`via.source.to.name`	string
`via.source.to.address`	string

Users — Incremental user export (cursor-based)

Delta configuration: use it to request incremental data.

Setting	Value
Delta filter	`start_time = {{{lastExportDateTime}}}`
Date format	`X`

Response schema:

Field	Type
`id`	number (Primary key)
`url`	string
`name`	string
`email`	string
`alias`	string
`active`	boolean
`chat_only`	boolean
`custom_role_id`	number
`default_group_id`	number
`details`	string
`external_id`	string
`iana_time_zone`	string
`last_login_at`	string
`locale`	string
`locale_id`	number
`moderator`	boolean
`notes`	string
`only_private_comments`	boolean
`organization_id`	number
`phone`	string
`shared_phone_number`	boolean
`report_csv`	boolean
`restricted_agent`	boolean
`role`	string
`role_type`	number
`shared`	boolean
`shared_agent`	boolean
`signature`	string
`suspended`	boolean
`suspension_details`	object
`tags`	stringarray
`ticket_restriction`	string
`time_zone`	string
`two_factor_auth_enabled`	boolean
`verified`	string
`user_fields`	object
`created_at`	string
`updated_at`	string

Note

Zendesk Support APIs

Zendesk Sell APIs

Available DI objects

Response schemas

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