Available Zendesk APIs

Account settings

Show settings

X

Update account settings

X

Activity stream

Count activities

X

App installation locations

List location installations

X

Reorder app installations for location

X

App locations

List locations

X

Show location

X

Approval requests

Show approval request

X

Update approval request status

X

Get approvals by approval workflow ID

X

Apps

Get information about app

X

Show app installation

X

Get job status

X

Get requirements install status

X

List requirements

X

List owned apps

X

List all apps

X

List all installations

X

Create app

X

Send notification to app

X

Install app

X

Update app installation

X

Remove app installation

X

Update app

X

Delete app

X

Assignee field assignable agents

List assignable groups and agents based on query matched against name

X

List assignable groups on the assignee field

X

List assignable agents from a group on the assignee field

X

Attachments

Show attachment

X

Update attachment for malware

X

Redact comment attachment

X

Upload files

X

Delete upload

X

Audit logs

Listing audit logs

X

Getting audit logs

X

Export audit logs

X

Automations

List automations

X

Show automation

X

Search automations

X

List active automations

X

Create

X

Update

X

Update many automations

X

Delete

X

Bulk delete automations

X

Basics

Open ticket in agent's browser

X

Open a user's profile in an agent's browser

X

Create ticket or voicemail ticket

X

Bookmarks

List bookmarks

X

Create bookmark

X

Delete bookmark

X

Brand agents

List brand agent memberships

X

Show brand agent membership

X

Brands

List brands

X

Show a brand

X

Create

X

Update

X

Delete

X

Check host mapping validity for an existing brand

X

Check host mapping validity

X

Channel framework

Push content to support

X

Validate token

X

Report channel back error to zendesk

X

Clients

Create client

X

Update client

X

Delete

X

Conversation log

List conversation log for ticket

X

Custom agent roles

List custom roles

X

Show custom role

X

Create custom role

X

Update custom role

X

Delete custom role

X

Custom object fields

List custom object fields

X

Create custom object field

X

Show custom object field

X

Update custom object field

X

Delete custom object field

X

Reorder custom fields of an object

X

Custom object fields limit

X

Custom object permissions

List access rules

X

Create access rule

X

Show access rule

X

Update access rule

X

Delete access rule

X

List access rule definitions

X

List permission policies

X

Show permission policy

X

Update permission policy

X

Custom object record attachments

List custom object record attachments

X

Create custom object record attachment

X

Update custom object record attachment for malware

X

Delete custom object record attachment

X

Download custom object record attachment

X

Custom object records

Custom object record bulk jobs

X

List custom object records

X

Create custom object record

X

Set custom object record by external ID or name

X

Delete custom object record by external ID or name

X

Show custom object record

X

Update custom object record

X

Delete custom object record

X

Autocomplete custom object record search

X

Count custom object records

X

Search custom object records

X

Filtered search of custom object records

X

Custom object records limit

X

Custom objects

List custom objects

X

Create custom object

X

Show custom object

X

Update custom object

X

Delete custom object

X

Custom objects limit

X

Custom ticket statuses

Bulk update default custom ticket status

X

List custom ticket statuses

X

Create custom ticket status

X

Show custom ticket status

X

Update custom ticket status

X

Deletion schedules

List deletion schedules

X

Create deletion schedule

X

Get deletion schedule

X

Update deletion schedule

X

Delete deletion schedule

X

Dynamic content

List items

X

Show many items

X

Show item

X

List variants

X

Show variant

X

Create item

X

Create variant

X

Update item

X

Update variants

X

Delete item

X

Delete variant

X

Dynamic content item variants

Create many variants

X

Update many variants

X

Email notifications

List email notifications

X

Show email notification

X

Show many email notifications

X

End users

Show end user

X

Update end user

X

Essentials card

Show essentials card

X

Update essentials card

X

Delete essentials card

X

List of essentials cards

X

Global clients

List global oauth clients

X

Show global oauth client

X

Show token summary for global oauth clients

X

Group memberships

List memberships

X

List assignable memberships

X

List assignable memberships based on ID

X

List memberships based on user ID

X

List groups based on group ID

X

Show group memberships based on ID

X

Create

X

Create membership based on ID

X

Update

X

Delete membership

X

Delete membership based on ID

X

Bulk create memberships

X

Bulk delete memberships

X

Group SLA policies

List group SLA policies

X

Create group SLA policy

X

Show group SLA policy

X

Update group SLA policy

X

Delete group SLA policy

X

Retrieve supported filter definition items

X

Reorder group SLA policies

X

Groups

List groups

X

Show assignable groups

X

List groups based on ID

X

Show group based on ID

X

Create groups

X

Update groups

X

Delete

X

Count groups

X

Incremental export

Incremental custom object record export, cursor based

X

Incremental ticket export, cursor based

X

Incremental user export, cursor based

X

Incremental exports

Incremental ticket export

X

Incremental ticket event exports

X

Incremental organization exports

X

Incremental user exports

X

Incremental sample export

X

Incremental ticket metric event export

X

Incremental skill-based routing

Incremental attributes export

X

Incremental attribute values export

X

Incremental instance values export

X

Job statuses

List job statuses

X

Show job status

X

Show many job statuses

X

Lead unqualified reasons

Retrieve all lead unqualified reasons

X

Locales

List locales

X

List available public locales

X

List locales for agent

X

Show locale

X

Show current locale

X

Detect best language for user

X

Lookup relationships

Get sources by target

X

Filter definitions

X

Macros

List macros

X

List supported actions for macros

X

List macro categories

X

List macro action definitions

X

Show macro

X

Show macro replica

X

Show changes to ticket

X

List macro attachments

X

Show macro attachment

X

Show ticket after changes

X

Search macros

X

List active macros

X

Create

X

Update

X

Update many macros

X

Delete

X

Bulk delete macros

X

Create macro attachment

X

Create unassociated macro attachment

X

Bulk delete macros

X

Oauth clients

List clients

X

Show client

X

Create client

X

Update client

X

Delete client

X

Generate secret

X

Oauth tokens

Create token

X

Revoke token

X

List tokens

X

Show token

X

Object triggers

List object triggers

X

Create object trigger

X

Show object trigger

X

Update object trigger

X

Delete object trigger

X

List active object triggers

X

List object trigger action and condition definitions

X

Delete many object triggers

X

Search object triggers

X

Update many object triggers

X

Omnichannel routing queues

List queues

X

Create queue

X

Show queue

X

Update queue

X

Delete queue

X

List queue definitions

X

Reorder queues

X

Organization fields

List organization fields

X

Show organization field

X

Create

X

Update

X

Delete

X

Reorder organization field

X

Organization memberships

List memberships

X

List memberships based on user ID

X

Show membership

X

Show membership based on user ID and membership ID

X

List memberships based on organization ID

X

Create membership

X

Create membership based on ID

X

Set membership as default

X

Create many memberships

X

Delete membership

X

Delete membership based on ID

X

Bulk delete memberships

X

Unassign organization

X

Set organization as default

X

Organization subscriptions

List organization subscriptions

X

List organization subscriptions based on organization ID

X

Show organization subscription

X

Create organization subscription

X

Delete

X

Show organization subscription

X

Organizations

List organizations

X

List organizations using userid parameter

X

Autocomplete organizations

X

Show organization related information

X

Show organization

X

Show many organizations

X

Search organizations

X

Create

X

Update

X

Delete

X

Show organization merge

X

Merge organization with another organization

X

List organization merges

X

Count organizations

X

Create many organizations

X

Create or update organization

X

Bulk delete organizations

X

Search organizations

X

Update many organizations

X

Products

Retrieve all products

X

Retrieve a single product

X

Create a product

X

Update a product

X

Delete a product

X

Push notification devices

Bulk unregister push notification devices

X

Remote authentications

List remote authentications

X

Requests

List requests

X

Get requests in open status

X

Get requests in solved status

X

Get requests in ccd status

X

Search requests

X

Show request

X

Listing comments

X

Getting comments

X

Create

X

Update

X

Reseller

Create trial account

X

Verify subdomain availability

X

Resource collections

List resource collections

X

Retrieve a resource collection

X

Create a resource collection

X

Update a resource collection

X

Delete a resource collection

X

Satisfaction ratings

List satisfaction ratings

X

Show satisfaction rating

X

Create

X

Count satisfaction ratings

X

Satisfaction reasons

List reasons for satisfaction rating

X

Show reason for satisfaction rating

X

Schedules

List all schedules

X

Show a schedule

X

List holidays for a schedule

X

Show a holiday

X

Create a schedule

X

Create holiday

X

Update schedule

X

Update holidays

X

Delete schedule

X

Delete holiday

X

Search

Show results count

X

Export search results

X

Security settings

Show security settings

X

Sessions

List sessions

X

Show the currently authenticated session

X

Renew the current session

X

Show session

X

Delete

X

Bulk delete sessions

X

Delete the authenticated session

X

Sharing agreements

List sharing agreements

X

Show a sharing agreement

X

Create

X

Update

X

Delete

X

Side conversations

List side conversations

X

Show side conversation

X

Skill based routing

Bulk set agent attribute values job

X

Set agent attribute values

X

List attribute values for many agents

X

Update attribute

X

Set ticket attribute values

X

List account attributes

X

List tickets fulfilled by a user

X

Show many items

X

Show attribute

X

List ticket attribute values

X

List agent attribute values

X

Show attribute value

X

List routing attribute definitions

X

List attribute values for an attribute

X

Create attribute

X

Update attribute

X

Delete attribute

X

Create attribute value

X

Update attribute value

X

Delete attribute value

X

SLA policies

List SLA policies

X

Get SLA policy

X

Retrieve supported filter definition items

X

SLA policy

Create

X

Update

X

Reorder SLA policies

X

Delete

X

Support addresses

List support addresses

X

Show support address

X

Create

X

Update

X

Delete

X

Verify support address forwarding

X

Suspended ticket

Recover suspended ticket

X

Delete

X

Suspended tickets

List suspended tickets

X

Show suspended ticket

X

Suspended ticket attachments

X

Delete multiple suspended tickets

X

Export suspended tickets

X

Recover multiple suspended tickets

X

Target failures

List target failures

X

Show target failure

X

Targets

List targets

X

Show target

X

Create

X

Update

X

Delete

X

Ticket activities

List activities

X

Show activity

X

Ticket audit

Change a comment from public to private

X

Ticket audits

List all ticket audits

X

List audits for a ticket

X

Show audit

X

Count audits for a ticket

X

Ticket comments

List comments

X

Redact chat comment attachment

X

Redact chat comment

X

Redact ticket comment in agent workspace

X

Count ticket comments

X

Redact string in comment

X

Make comment private

X

Ticket content pins

List ticket content pins

X

Create ticket content pin

X

Delete content pin from ticket

X

Ticket fields

List ticket fields

X

Show ticket field

X

List ticket field options

X

Show a ticket field option

X

Create

X

Create or update a ticket field option

X

Update

X

Delete

X

Delete ticket field option

X

Create or update ticket field option

X

Count ticket fields

X

Reorder ticket fields

X

Ticket form statuses

Create ticket form statuses for a custom status

X

List ticket form statuses

X

Show many ticket form statuses

X

Delete ticket form statuses

X

Delete ticket form status by ID

X

Ticket forms

List ticket forms

X

Show ticket form

X

Show many ticket forms

X

Create

X

Clone an already existing ticket form

X

Update

X

Reorder ticket forms

X

Delete

X

List ticket form statuses of a ticket form

X

Create ticket form statuses

X

Bulk update ticket form statuses of a ticket form

X

Update ticket form status by ID

X

Show many ticket forms

X

Ticket import

Create ticket import

X

Ticket bulk import

X

Ticket metric events

List ticket metric events

X

Ticket metrics

List ticket metrics

X

Show ticket metrics

X

Show metrics of a specific ticket

X

Ticket skips

List skips for the current account

X

List ticket skips

X

Create skip for the current user

X

Tickets

List tickets

X

List deleted tickets

X

List tickets by external ID

X

Export tickets of an organization

X

Export tickets requested by an user

X

Export tickets where an user is one of the collaborators

X

Export tickets which are assigned to the user

X

Export tickets are recently viewed by the agent requesting for

X

Show ticket

X

Show multiple tickets

X

Ticket related information

X

List collaborators for a ticket

X

Listing ticket incidents

X

List followers for a ticket

X

List email ccs for a ticket

X

Listing ticket problems

X

Search API for tickets

X

Create

X

Update

X

Delete

X

Delete ticket permanently

X

Restore a previously deleted ticket

X

Delete multiple tickets permanently

X

Restore previously deleted tickets in bulk

X

Autocomplete problems

X

Mark ticket as spam and suspend requester

X

Merge tickets into target ticket

X

Count tickets

X

Create many tickets

X

Bulk delete tickets

X

Bulk mark tickets as spam

X

Update many tickets

X

Trigger categories

List ticket trigger categories

X

Create ticket trigger category

X

Show ticket trigger category

X

Update ticket trigger category

X

Delete ticket trigger category

X

Create batch job for ticket trigger categories

X

Triggers

List triggers

X

Getting triggers

X

List trigger revisions

X

Getting revisions

X

Search triggers

X

List trigger action and condition definitions

X

List active triggers

X

Create

X

Update

X

Update many triggers

X

Reorder triggers

X

Delete

X

Bulk delete triggers

X

Bulk delete ticket triggers

X

Twitter channel

Create ticket from tweet

X

User fields

List user fields

X

Show user field

X

List user field options

X

Show a user field option

X

Create

X

Create or update a user field option

X

Update

X

Delete

X

Delete user field option

X

Create or update a user field option

X

Reorder user field

X

User identities

List identities

X

Shows identity

X

Create

X

Create end user identity

X

Update

X

Make identity primary

X

Make end user identity primary

X

Verify identity

X

Delete

X

Request user verification

X

User passwords

Set a user's password

X

Change your password

X

Views

List views

X

List views by ID

X

Get view count

X

Export view

X

Get view counts

X

List tickets from a view

X

Execute view

X

List views compact

X

Show view

X

Search views

X

List active views

X

Create

X

Preview count

X

Previewing views

X

Update

X

Delete

X

Bulk delete views

X

Count views

X

Count tickets in views

X

Bulk delete views

X

List views by ID

X

Update many views

X

Visit outcomes

Retrieve all visit outcomes

X

Workspaces

List workspaces

X

Create workspace

X

Show workspace

X

Update workspace

X

Delete workspace

X

Bulk delete workspaces

X

Reorder workspaces

X

X channel

List monitored x handles

X

Show monitored x handle

X

Create ticket from tweet

X

List ticket statuses

X

Account

Retrieve account details

X

Associated contacts

Retrieve deal's associated contacts

X

Create an associated contact

X

Remove an associated contact

X

Call outcomes

Retrieve all call outcomes

X

Calls

Retrieve all calls

X

Retrieve a single call

X

Create a call

X

Update a call

X

Delete a call

X

Collaborations

Retrieve all collaborations

X

Retrieve a single collaboration

X

Create a collaboration

X

Delete a collaboration

X

Contacts

Retrieve all contacts

X

Retrieve a single contact

X

Create a contact

X

Update a contact

X

Delete a contact

X

Custom fields

Retrieve all custom fields

X

Deal sources

Retrieve all sources

X

Retrieve a single source

X

Create a source

X

Update a source

X

Delete a source

X

Deal unqualified reasons

Retrieve all deal unqualified reasons

X

Retrieve a single deal unqualified reason

X

Create a deal unqualified reason

X

Update a deal unqualified reason

X

Delete a deal unqualified reason

X

Deals

Retrieve all deals

X

Retrieve a single deal

X

Create a deal

X

Update a deal

X

Delete a deal

X

Documents

Retrieve documents

X

Retrieve a single document

X

Lead sources

Retrieve all sources

X

Retrieve a single source

X

Create a source

X

Update a source

X

Delete a source

X

Leads

Retrieve all leads

X

Retrieve a single lead

X

Create a lead

X

Update a lead

X

Delete a lead

X

Line items

Retrieve order's line items

X

Retrieve a single line item

X

Create a line item

X

Remove a line item

X

Loss reasons

Retrieve all reasons

X

Retrieve a single reason

X

Create a loss reason

X

Update a loss reason

X

Delete a loss reason

X

Notes

Retrieve all notes

X

Retrieve a single note

X

Create a note

X

Update a note

X

Delete a note

X

Orders

Retrieve all orders

X

Retrieve a single order

X

Create an order

X

Update an order

X

Delete an order

X

Pipelines

Retrieve all pipelines

X

Products

Retrieve all products

X

Retrieve a single product

X

Create a product

X

Update a product

X

Delete a product

X

Stages

Retrieve all stages

X

Tags

List tags

X

Show tags

X

Autocomplete tags

X

Set tags

X

Add tags

X

Delete

X

Count tags

X

List resource tags

X

Retrieve all tags

X

Retrieve a single tag

X

Create a tag

X

Update a tag

X

Delete a tag

X

Tasks

Retrieve all tasks

X

Retrieve a single task

X

Create a task

X

Update a task

X

Delete a task

X

Text messages

Retrieve all text messages

X

Retrieve a single text message

X

Users

List users

X

Show user

X

Show many users

X

User related information

X

Search users

X

Autocomplete users

X

List deleted users

X

Show deleted user

X

Show compliance deletion statuses

X

Get a list of password requirements

X

Show the currently authenticated user

X

Create

X

Update

X

Delete

X

Permanently delete user

X

Count deleted users

X

Merge end users

X

Count users

X

Create many users

X

Create or update user

X

Create or update many users

X

Bulk delete users

X

Logout many users

X

Request user create

X

Update many users

X

Retrieve all users

X

Retrieve a single user

X

Retrieve an authenticating user

X

Visits

Retrieve all visits

X