With the January release, Celigo has migrated the Zendesk Support connector to a new framework. If you fail to change the authentication from token to basic as described in this article, your Zendesk Support connections will go offline, and the authentication type will switch from token to custom. To bring the connection back online, the Zendesk administrators must reauthorize the connection.
This article explains how to reauthorize your Zendesk Support connection in Celigo integrator.io.
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Sign in to your integrator.io account.
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Navigate to Resources > Connections.
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Search for your existing Zendesk Support connection.
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For each connection found, modify it by selecting Edit connection from its Actions overflow ... menu.
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In the API token setting, enter your Zendesk Support API token.
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Click Save and close.