Zendesk is a customer service platform that enables businesses to manage and resolve customer inquiries efficiently through multiple channels, including email, chat, and social media.
After you start the connection, configure it in the Create connection panel and complete all the required * authentication settings:
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Setting |
Instructions |
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Name your connection * |
Enter a clear and distinguishable name. Throughout integrator.io imports and exports, you will have the option to choose this new connection. A unique identifier will prove helpful later when selecting it from a list of the connections in your account. |
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API type * |
Select your Zendesk API type:
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API type: Zendesk Support |
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Subdomain * |
Enter your Zendesk Support subdomain. For example, if your Zendesk Support account URL is |
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Auth type * |
Select your Zendesk Support account authentication type (either Basic, Custom, OAuth 2.0, or Token). |
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Username * (only for Basic and Custom auth type) |
Enter your Zendesk Support account email address. |
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Password * (only for Basic auth type) |
Enter your Zendesk Support account password. |
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API token * (only for Custom auth type) |
Enter your Zendesk Support API token. Multiple layers of protection, including AES 256 encryption, are in place to keep your token safe. When editing this connection, you must re-enter this value each time; it is stored only when the connection is saved and never displayed as text. How to retrieve the API token |
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Grant type * (only for OAuth 2.0 auth type) |
Select your OAuth 2.0 grant type (either Authorization code, Authorization code with PKCE, or Client credentials). |
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OAuth 2.0 client * |
Select the OAuth 2.0 client that stores the client ID and client secret provided to you by Zendesk. How to retrieve the client ID and client secret To add an OAuth 2.0 client and configure your credentials, click the plus (+) button. Click the edit ( |
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Access token * (only for Token auth type) |
Enter your Zendesk Support access token. Multiple layers of protection, including AES 256 encryption, are in place to keep your token safe. When editing this connection, you must re-enter this value each time; it is stored only when the connection is saved and never displayed as text. How to retrieve the access token |
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API type: Zendesk Sell |
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OAuth 2.0 client * |
Select the OAuth 2.0 client that stores the client ID and client secret provided to you by Zendesk. How to retrieve the client ID and client secret To add an OAuth 2.0 client and configure your credentials, click the plus ( + ) button. Click the edit ( |
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Sign in to your Zendesk account.
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Navigate to Apps and integrations > APIs > OAuth clients.
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Click Add OAuth client.
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Enter the required details.
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Paste the Callback URL in the Redirect URL field.
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Copy the Identifier (Client ID).
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Click Save.
Note
Once the page refreshes, a new Secret field will automatically appear at the bottom of the page. This field contains the
client_secretvalue, as defined in the OAuth 2.0 spec. -
Copy the Client secret.
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Sign in to your Zendesk account.
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Navigate to Settings > Preferences > OAuth > Developer apps.
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Click+ Add developer app.
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Paste the Callback URL in the Redirect URL field.
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Click Save.
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Copy the Client ID.
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Copy the Client secret.
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Sign in to your Zendesk account.
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Click on Apps and integrations.
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Navigate to APIs > Zendesk APIs.
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Click on the Settings tab and ensure that Token access is enabled.
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Click on Add API token.
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Add an API description.
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Copy the API token.
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Sign in to your Zendesk account.
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Click on Apps and integrations.
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Navigate to APIs > Zendesk APIs.
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Navigate to OAuth clients > Add OAuth client.
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Add the required details in the fields.
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Click Save.
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Copy the Secret (access token).