Problem: The refund should include shipping and the tax on shipping. The credit memo is being created without the shipping being refunded.
Solution: Enable Shipping Cost and Shipping Method fields on the Refund record. By exposing the Shipping Cost and Shipping Method, these amounts will get mapped and be adjusted, and the variance will not occur.
Note:
When using shipping as a line item, the refund should be adjusted against that line item. We will have to use a hard-coded shipping item. Until the enhancement is done this will have to be handled using the shipping cost field.
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