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Set up a connection to Zoho Desk

Naga Sri Hari Gonaboyina
Updated

Zoho Desk is an online customer service help desk software that simplifies customer service operations, improves agent productivity, and delivers lasting customer experiences.

Set up a connection

After you start the connection, configure it in the Create connection panel and complete all of the required * authentication settings:

Setting

Instructions

Name your connection * 

Enter a clear and distinguishable name.

Throughout integrator.io imports and exports, you will have the option to choose this new connection. A unique identifier will prove helpful later when selecting it from a list of the connections in your account.

Region *

Select your Zoho Desk account region:

  • Australia: if your account URL is https://www.zoho.com.au/desk

  • China: if your account URL is https://www.zoho.com.cn/desk

  • Europe: if your account URL is https://www.zoho.eu/desk

  • India: if your account URL is https://www.zoho.com/en-in/desk

  • Japan: if your account URL is https://www.zoho.com/jp/desk

  • United States: if your account URL is https://www.zoho.com/desk

Organization ID* 

Enter your Zoho Desk organization ID.

dataLoad.svg​​ How to retrieve the organization ID

Scopes * 

Scopes are OAuth 2.0 permissions that Zoho Desk defines to limit access to your account.

dataLoad.svg​​ How to configure the scopes

Tip

This connector documentation describes only the settings shown for the Simple view. For the corresponding HTTP settings, see the OAuth 2.0 auth universal connector documentation.

How to retrieve the organization ID

  1. Sign in to your Zoho Desk account.

  2. Navigate to Setup > Developer space > API > API authentication.

  3. Copy the Org ID.

How to configure scopes

  1. Click Scope.

  2. To access all of the scopes in the API, click the » button.

    – or – 

    Check the scopes you want to add and click the > button.

  3. Click Save.

Save and authorize

  1. Click Save and authorize to commit your changes and proceed to sign in with Zoho Desk.

  2. After signing in, review the permissions for the integration and click Accept.

Additional references