Platform and security fundamentals

There are no practical limits within a single integrator.io account regarding:

integrator.io is architected as a streaming platform where huge data is always broken down into smaller pages of data. This allows very big data to travel through our system in a scalable manner and seamlessly flow into external apps that do not natively support huge payloads.

Pages of in-process data are temporarily stored in highly redundant data stores (such as S3 or MongoDB), and Amazon SQS is used to guarantee processing at scale for all the individual pages of data in transit. If any system goes offline, the architecture above allows for elegantly pausing and resuming flow-processing activities without losing any data.

Data sent to integrator.io listener APIs is only acknowledged after temporarily being persisted to redundant data storage and successfully queued in SQS. This protocol allows external applications to be certain that their data will be processed by a flow, or that it needs to be resent, etc.

integrator.io has the ability to recognize expired or invalid API credentials and to automatically take connection resources offline. When a connection goes offline, all related integration flows in progress will be paused, new flows will not be scheduled, and the offline connection will be placed into an automated recovery procedure. Then, once the connection comes back online, all related integration flows will resume processing where they left off, and new flows that did not run will be scheduled.

The integrator.io scheduler is robust enough to recognize when integration flows miss their last scheduled run due to a downtime event. It will automatically schedule flows to run immediately if they are overdue.

integrator.io has the resilience to recognize intermittent network errors and automatically retry them.

integrator.io has the ability to recognize field errors and auto remove fields from API retry requests, so that critical integration flows do not fail due to field-level data errors.

Errors that cannot be automatically recovered are displayed on user-friendly dashboards, and customers can troubleshoot these errors for 30 days or however long your data retention plan allows – including manually modifying and retrying failed records.

integrator.io supports a large number of configuration options to tune the performance of an integration flow. For example, you can control the page size of data traveling through a flow or the number of concurrent requests a specific connection is allowed to make at once, and so on. Integration flows can also be set up to process only delta data such that external applications are not overwhelmed by large amounts of unchanged data being synced.

integrator.io is a 100% multi-tenant platform built on entirely elastic infrastructure at Amazon Web Services (AWS), running in an Amazon Virtual Private Cloud (VPC).

Amazon Simple Storage Service (S3) is used to temporarily store customer data. (Read more about Amazon S3 data durability.)

Amazon Simple Queue Service (SQS) is used for queues and messaging. (Read more about Amazon SQS as it relates to scalability, reliability, and security.)

MongoDB Atlas is used to store integration definitions. (Read more about MongoDB Atlas.)

Confluent (Kafka) is used to stream process event data. (Read more about Confluent.)

Amazon Simple Email Service (SES) is used to send email notifications. (Read more about Amazon SES.)

Amazon ElastiCache is used for caching. (Read more about Amazon ElastiCache.)

Amazon Route 53 is used for DNS. (Read more about Amazon Route 53.)

Amazon Web Application Firewall (WAF) is used to protect against common web exploits affecting availability, security, etc. (Read more about Amazon WAF.)

Amazon Shield is used to protect against DDoS attacks. (Read more about Amazon Shield.)

Application services built by Celigo engineering are always designed to be horizontally scalable.

Celigo has maintained a 99.99% uptime for the last three years. Contact support for a recent uptime report.

There is NO scheduled downtime ever.

We report system outages to an independent status page.

Employees. All Celigo employees are required to pass a background check. In addition, employees in engineering, services, support, and operations (basically anyone with access to anything deemed security sensitive) are required to use LastPass, with multifactor authentication enabled, to store and generate all credentials used to perform job functions. Engineering employees with access to production systems are also required to undergo varying levels of security training at least annually. All Celigo employees are always granted access only to the minimal number of applications or systems needed to perform their job functions.

Application. integrator.io is built using best-of-breed technology frameworks and secure software development practices. Production and testing environments are completely segregated from each other, and customer data is never used in QA or developer testing. Security-related bugs are always assigned the highest priority, and a root cause analysis is performed for all major bugs that make it into production. Both vulnerability and penetration testing are performed at least annually. HackerOne is used to engage outside security researchers to expose vulnerabilities in the integrator.io platform (for bounty). Access to the integrator.io web app is protected by username/password (passwords are one-way hashed), and access to the API is protected by bearer tokens. Both web and API access require SSL.

Customer data. All data temporarily stored and processed by the Celigo platform is encrypted in motion and at rest. Sensitive credentials stored in the Celigo platform are encrypted via AES 256, and is never viewable in plain text by anyone. The encryption keys used to encrypt and decrypt information or data are always kept physically separated from the encrypted information or data at rest. All Celigo platform core application information is stored in a high-availability MongoDB cluster, and full backups are generated daily. For the external data being processed and integrated, a combination of the integrator.io primary MongoDB application database and also Amazon S3 are used for temporary storage. External data is never persisted for more than 30 days by default, or to the schedule selected by the customer, and it is only persisted for the purpose of safeguarding data while in transit, or to facilitate error recovery and retry capabilities.

Compliance. We have SOC 2 reports available, are GDPR ready with US, EU, UK, and Swiss Data Privacy Framwork certification, and are HIPAA ready.

Security web pages. See the Celigo privacy policy, cookie policy, and GDPR compliance.

Celigo has a full DevOps team on staff monitoring the integrator.io platform 24/7. The DevOps team has employees in multiple different locations, and each employee on the team is fully equipped to work remotely or from a Celigo office.

Pingdom is used to independently monitor integrator.io uptime percentages. If Pingdom discovers anything is offline, then PagerDuty will contact an on-call DevOps engineer.

Celigo engineering actively uses a variety of tools to analyze logs, application stats, machine stats, etc., so that systems are always in tip-top shape.

All bug fixes, enhancements, new features, etc., undergo a rigorous testing and review process before any changes are pushed to the production platform environment.