The Jira Cloud platform – NetSuite quickstart integration template allows you to integrate Jira Cloud platform account with NetSuite ERP account. In most organizations, handling issues, service requests, and escalations is distributed among different departments and apps. This template helps companies to improve issue management by providing visibility throughout the organization, allowing these teams closer collaboration.
The template provides a set of prebuilt flows which help you to automate the real-time sharing of information between the Jira Cloud platform and NetSuite to increase productivity and ensure that teams are always up to date with the correct data.
Jira Cloud platform to NetSuite
NetSuite to Jira Cloud platform
Features
- Issue resolution: Sync issues between the Jira Cloud platform and NetSuite in real-time and always keep them updated.
- Issue filtering: Sync issues based on type and priority or sync all issues at once.
- Case management: Sync support cases between NetSuite and Jira Cloud platform in real-time and always keep them updated.
- Seamless visibility: View key details of issues, including comments and messages in both applications.
- Project management: Sync projects and tasks between the Jira Cloud platform and NetSuite to increase collaboration between teams.
- Time tracking: Sync time tracking information from the Jira Cloud platform to NetSuite and maintain all efforts logged in one place.
Key benefits
- Comprehensive out-of-the-box flows: Optimize issue and project management experience with timely visibility of issues, projects, and tasks.
- Intuitive setup without coding: Experience faster time-to-value and higher efficiencies with our prebuilt, out-of-the-box integrations that require minimal IT support. Take control of your integrations with tools that allow you to make and configure mapping changes on the fly.
- Streamlined business operations: Scale up your operational efficiency by automating redundant and laborious manual tasks and processes.
- Customizable and expandable: Customize and expand your data integration flows as needed; no technical resources are required.
Supported integration flows
The Celigo quickstart bundle contains workflows that you can easily configure and deploy without coding or IT support. The following built-in flows syncs the specified source data to the corresponding destination.
Jira Cloud platform to NetSuite
| Flow name | What's not supported |
|---|---|
| Jira Cloud platform issues to NetSuite cases | Syncing one Jira Cloud platform issue to many NetSuite issues |
| Jira Cloud platform issues to NetSuite issues |
Syncing one Jira Cloud platform issue to many NetSuite cases |
| Jira Cloud platform issues of type task to NetSuite project tasks |
Issue types other than the task |
| Jira Cloud platform users to NetSuite customers |
– |
| Jira Cloud platform time tracking to NetSuite time tracking |
Issue types other than task, bug, or story |
| Jira Cloud platform projects to NetSuite (custom record - Jira projects) |
– |
NetSuite to Jira Cloud platform
| Flow name | What's not supported |
|---|---|
| NetSuite issues to Jira Cloud platform issues | – |
| NetSuite cases to Jira Cloud platform issues | – |
| NetSuite case details to Jira Cloud platform issues comments | Updates on case details are not synced as updates on Jira Cloud platform comments |
| NetSuite case assignments to Jira Cloud platform issue assignees | Addition of new assignees |
| NetSuite customers to Jira Cloud platform users | Updates to NetSuite customers are not synced to Jira Cloud platform users |
| NetSuite employees to Jira Cloud platform users | Updates to NetSuite employees are not synced to Jira Cloud platform users |
| NetSuite projects to Jira Cloud platform projects | – |
| NetSuite project tasks to Jira Cloud platform issues | Issue types other than task |
| NetSuite case attachments to Jira Cloud platform issue attachments | Update |
| NetSuite customers to Jira Cloud platform custom field options | Update |
| NetSuite issue products to Jira Cloud platform custom field options | Update |
Error handling
Most integrator.io error messages will clearly explain the error and suggest troubleshooting methods. If you are unsure of what the error means, contact Celigo support.
For errors passed through from NetSuite or Jira Cloud platform, see the respective endpoint documentation.
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