Articles in this section

Uninstall your integration app

Gogula R Bhavana
Updated

Uninstalling removes integration app components from your integrator.io account. Before you uninstall the integration app itself, uninstall each account, bank, or store in its tile. Only the owner of the integrator.io account can uninstall an integration app. This article explains what an uninstall removes in integrator.io, NetSuite, and Shopify, and how to uninstall a store, account, or bank, the whole app, or an add-on.

Depending on the integration app, the units inside a tile are called:

  • Account: Amazon Seller Central, Amazon MCF, eBay, Magento 2, Salesforce (IO), SuiteBilling, Walmart, and Zendesk.
  • Bank: Cash Application Manager and Vendor Payment Manager.
  • Store: BigCommerce, Shopify, and Square.

Note: If your integration app has only one account, bank, or store, uninstalling it deletes the entire integration app and its tile.

When an uninstall can fail

An account, store, bank, or tile might not uninstall successfully when:

  • The store or integration app tile is corrupted because of missing flows or settings.
  • Exports, imports, flows, or settings are duplicated across stores in the integration app.
  • The integration app connection is offline.
  • The application crashes.

What uninstalling removes

In the integration app

  • All backend data, mappings, customizations, and details of the connections to your endpoints.
  • All values set on the Settings tab.

In NetSuite

  • Saved searches are removed. The uninstall deletes the saved searches created when the integration app or the account, store, or bank was installed. The Salesforce - NetSuite integration app doesn't delete saved searches, because they were created in NetSuite.
  • Related records become inactive. The entry for the account, bank, or store becomes inactive under Customization > Lists, Records, & Fields > Record Types and on the integration app's custom records.
  • Cash Application Manager: The Celigo Cash App Rule records for every flow in the bank are deleted, and no further operations can be performed on transactions created earlier for that bank. Disable or unschedule the related scripts in NetSuite.
  • Vendor Payment Manager: The bank's Celigo Vendor Payment Bank record is marked inactive.
  • Real-time distributed export and import records are deleted, along with real-time SObjects for Salesforce.
  • Integration app bundles and SuiteApps are not deleted.
  • Salesforce - NetSuite only: Salesforce packages installed in NetSuite with the integration app stay installed unless you uninstall them separately.

Before you remove NetSuite bundles

You don't need to uninstall NetSuite bundles or integration app packages when you uninstall a store, account, or integration app. Uninstalling from integrator.io removes only the components in your integrator.io account, and you can remove bundles from the respective applications later.

Warning: Removing a NetSuite bundle deletes the custom fields, custom records, reports, locked saved searches, and scripts in the bundle, along with their data. Before you remove one, make sure you or your account administrator has a migration plan, such as running a mass update script to move the data to a separate set of fields, or confirm you no longer need the data.

In Shopify

Uninstalling the integration app removes the extension Celigo installed in Shopify.

Uninstall a store, account, or bank

This option isn't available for the Salesforce - NetSuite and Zendesk - NetSuite integration apps.

  1. Sign in to integrator.io and open the integration app tile.
  2. In the upper-right corner, select the store, account, or bank to uninstall.
  3. Go to Admin > Uninstall, and select Uninstall.
  4. In the confirmation window, select Uninstall.

Uninstall the integration app

Uninstalling the integration app removes all its components, including its tile (tile view) or row (list view). You can reinstall it from the Marketplace as long as you have a valid subscription. This action can't be undone. Uninstall the individual stores, accounts, or banks first.

  1. Sign in to integrator.io.
  2. On the Home page, find the integration app. In tile view, select Actions in the upper-right corner of the tile. In list view, select Actions at the end of the row.
  3. Select Uninstall integration.
  4. In the confirmation window, select Uninstall.

Uninstall an add-on

Uninstalling an add-on removes its section from the Flows tab and permanently deletes all its flows, settings, and configurations. This action can't be undone.

  1. In integrator.io, open the integration app tile.
  2. Go to Admin > Subscription > Add-Ons.
  3. Next to the add-on, select Uninstall.