Your integration app subscription controls access to the app's flows. When a subscription is within 30 days of its end date, a notification on your Home page shows the end date. If the subscription expires before you renew it, the app's license is suspended and all its flows are disabled until you renew. Suspension applies to each integration app in both production and non-production environments. This article explains how to request a renewal and how to reactivate the app afterward.
Warning: In legacy Production and Sandbox environments, the two environments share the same underlying resources. Any resource you create, edit, or delete in one environment is immediately reflected in the other, including connections, imports, exports, flows, scripts, and API tokens. This doesn't apply to accounts on the multi-environment license, where each environment keeps its own resources. If you can toggle between environments, your account hasn't migrated yet. See Migrations from the legacy Production/Sandbox license.
Who can renew, reactivate, or uninstall
- Administrators can renew, reactivate, and uninstall the integration app.
- Shared users see Renew, Reactivate, and Uninstall, but can only send a renewal request. A shared user who tries to reactivate the app sees the message "Contact your account owner to reactivate this Integration app."
Renew the integration app license
When your license is suspended, you can renew the subscription or uninstall the integration app. To renew, contact your account executive or Celigo Support, or send a renewal request from integrator.io:
- Sign in to integrator.io as an administrator.
- On the Home page, find the integration app.
- In tile view, select Renew on the tile. In list view, select Actions at the end of the row, and then select Renew subscription.
A renewal request is sent to the Celigo sales team.
Reactivate the integration app
After your license is renewed, reactivate the integration app to enable its flows. If you try to enable a flow before you reactivate, you see an error: "Sorry, unable to enable the flow. Please click on the 'Reactivate' button to reactivate the license, Status Code: 422."
- Sign in to integrator.io as an administrator.
- On the Home page, find the integration app.
- In tile view, select Reactivate on the tile. In list view, select Actions at the end of the row, and then select Reactivate subscription.