If an Integration app subscription is up for renewal within the next 30 days, a notification message displays the subscription end date on your Home page. If you are unable to renew your Integration app subscription before it expires, your Integration app’s license will be suspended and all of its flows disabled until you renew it. Subscription suspensions can occur for each Integration app in production and non-production environments.
Legacy production and sandbox licenses
In legacy Production and Sandbox environments, changes in one environment affect both environments. The Production and Sandbox environments share the same underlying resources. Any resource you create, edit, or delete in one environment is immediately reflected in the other.
This includes connections, imports, exports, flows, scripts, and API tokens. Use caution when editing resources in either environment.
This behavior doesn't apply to accounts on the multi-environment license, where each environment maintains its own isolated resources.
Migrations from the legacy Production/Sandbox license to the new multi-environment license are underway. Your account has not migrated to the new multi-environment license if you can toggle between environments.
Note
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Admins can renew , reactivate , and uninstall the Integration app.
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Shared users can see the renew , reactivate , and uninstall buttons, but can only send a renewal request. A shared user can’t reactivate or uninstall the integration app.
Once your Integration app license is suspended, you can either renew your subscription or uninstall the Integration app. To renew your subscription, contact your account executive or Celigo Support .
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Sign in to your integrator.io account as an administrator.
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On the Home page, navigate to the integration.
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Based on the integration view you use, follow the steps given below.
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If you use the tile view, click Renew in the integration tile.
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If you use the list view, at the end of the row in the Actions column, click the overflow (...) icon. In the list that opens, select Renew subscription.
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A request is sent to the sales team for Integration app renewal.
Note
To uninstall the Integration app, see Uninstall an Integration app account, store, bank, or tile .
After you renew your Integration app license, be sure to reactivate the Integration app to enable the integration flows.
Note
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If you don’t reactivate your Integration app and try to enable the flow, an error message is displayed, “Sorry, unable to enable the flow. Please click on the ‘Reactivate’ button to reactivate the license, Status Code: 422. If the error persists please contact Celigo support.”
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If the shared user tries to reactivate the Integration app, the following error message is displayed, “Contact your account owner to reactivate this Integration app.”
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Sign in to your integrator.io account as an administrator.
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On the Home page, navigate to the integration.
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Based on the view you use, follow the steps below.
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If you use the tile view, click Reactivate in the tile.
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If you use the list view, at the end of the row in the Actions column, from the overflow (...) menu, select Reactivate subscription.
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