If an Integration app subscription is up for renewal within the next 30 days, a notification message displays the subscription end date on your Home page. If you are unable to renew your Integration app subscription before it expires, your Integration app’s license will be suspended and all of its flows disabled until you renew it. Subscription suspensions can occur for each Integration app in production and sandbox environments.
- Admins can renew, reactivate, and uninstall the Integration app.
- Shared users can see the renew, reactivate, and uninstall buttons, but can only send a renewal request. A shared user can’t reactivate or uninstall the integration app.
Renew the Integration app license
Once your Integration app license is suspended, you can either renew your subscription or uninstall the Integration app. To renew your subscription, contact your account executive or Celigo Support.
- Sign in to your integrator.io account as an administrator.
- On the Home page, navigate to the integration.
- Based on the integration view you use, follow the steps given below.
- If you use the tile view, click Renew in the integration tile.
- If you use the list view, at the end of the row in the Actions column, click the overflow (...) icon. In the list that opens, select Renew subscription.
- If you use the tile view, click Renew in the integration tile.
A request is sent to the sales team for Integration app renewal.
Note: To uninstall the Integration app, see Uninstall an Integration app account, store, bank, or tile.
Reactivate the Integration app
After you renew your Integration app license, be sure to reactivate the Integration app to enable the integration flows.
- If you don’t reactivate your Integration app and try to enable the flow, an error message is displayed, “Sorry, unable to enable the flow. Please click on the ‘Reactivate’ button to reactivate the license, Status Code: 422. If the error persists please contact Celigo support.”
- If the shared user tries to reactivate the Integration app, the following error message is displayed, “Contact your account owner to reactivate this Integration app.”
- Sign in to your integrator.io account as an administrator.
- On the Home page, navigate to the integration.
- Based on the view you use, follow the steps below.
- If you use the tile view, click Reactivate in the tile.
- If you use the list view, at the end of the row in the Actions column, from the overflow (...) menu, select Reactivate subscription.
- If you use the tile view, click Reactivate in the tile.
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